Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have roku express; was fine yesterday. Today does not go…

Customer Question
I have roku express...

I have roku express; was fine yesterday. Today does not go on. Only had a month or so. Changed batteries but still will not turn on. Not sure what to do!

Technician's Assistant: What Roku model do you have?

Express.

Technician's Assistant: What have you tried so far with your Roku media player?

I told you everything i did.

Submitted: 6 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 2 minutes by:
12/30/2017
Electronics Technician: electronicsguy, Engineer replied 6 months ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 788
Experience: Worked on these instruments for over 15 years.
Verified
Hi welcome to just answer.
How many hmdi connectors do you have on your tv?
Have you tried to move roku to a different hmdi input.
Ask Your Own Recorders and Players Question
Customer reply replied 6 months ago
Not sure;;tv on wall. I cannot move it
Customer reply replied 6 months ago
Waiting for your response
Customer reply replied 6 months ago
Anyone there??????
Electronics Technician: electronicsguy, Engineer replied 6 months ago
What is the model of the tv
Ask Your Own Recorders and Players Question
Customer reply replied 6 months ago
Samsung
Electronics Technician: electronicsguy, Engineer replied 6 months ago
How old is it?
Ask Your Own Recorders and Players Question
Customer reply replied 6 months ago
1 year
Electronics Technician: electronicsguy, Engineer replied 6 months ago
Ok what happen when you choose your roku input?
Ask Your Own Recorders and Players Question
Electronics Technician: electronicsguy, Engineer replied 6 months ago
press home button?
Ask Your Own Recorders and Players Question
Customer reply replied 6 months ago
Nothing
Electronics Technician: electronicsguy, Engineer replied 6 months ago
What do you see on the screen?
Ask Your Own Recorders and Players Question
Customer reply replied 6 months ago
Regular tv
Electronics Technician: electronicsguy, Engineer replied 6 months ago
You need to select hmdi input where roku is connected
Ask Your Own Recorders and Players Question
Customer reply replied 6 months ago
It is selected. I used it yesterday with no problem. Hit home button today snd nothing happens.
Electronics Technician: electronicsguy, Engineer replied 6 months ago
When roku input is selected you cannot see regular tv as you stated above. Are sure you have selected correct roku input?
Ask Your Own Recorders and Players Question
Electronics Technician: electronicsguy, Engineer replied 6 months ago
It will make our life easier if we talk over the phone
Ask Your Own Recorders and Players Question
Customer reply replied 6 months ago
I don’t understand what you mean and resent that you charge for a call. Roku should provide support for free as other streaming devices do.
Customer reply replied 6 months ago
I already paid $5 for online service. This is just gouging for more money!!
Customer reply replied 6 months ago
now you do not answer???
Electronics Technician: electronicsguy, Engineer replied 6 months ago
I am sorry you are talking to an expert from just answer an independent online expert provider . We are not affiliated with any company. We only help customer with problems on different devices for a fee.
Ask Your Own Recorders and Players Question
Customer reply replied 6 months ago
I got to you through roku customer service. Please refund my $5 deposit that was paid due to fraud
Customer reply replied 6 months ago
Again, no answer!! I will be sure to post information that your organization is fraudulent and takes money for no reason.
Electronics Technician: electronicsguy, Engineer replied 6 months ago
We are not fraud we do help customer with devices. Do you want to continue online?
Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 777
777 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

777 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I live in San Diego, ca. I have 5 Roku players. TCL RokuTV,
Hi my name is***** live in San Diego, ca. I have 5 Roku players. TCL RokuTV, Roku3, and Roku express. These three have been working fine to watch "JW.org for 2yrs now. This month I purchased a Roku4 v… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
When I try to activate my code, entering the roku url, I get
When I try to activate my code, entering the roku url, I get only a blank page. I have changed codes several times, nothing works. … read more
Harry
Harry
2,048 satisfied customers
I have changed the batteries in the remote 3 times in the
I have changed the batteries in the remote 3 times in the last month. All the batteries are working fine with the TV remote. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I got my Roku weeks ago. worked fine until yesterday. It
Hi I got my Roku weeks ago. worked fine until yesterday. It froze up. I couldn't even turn it off with the Roku remote. had to use my direct tv remote to turn tv off. checked all connections. it still… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Roku Express device that is 4 months old. I had no
I have a Roku Express device that is 4 months old. I had no problem getting it to work untill yesterday. Now all I get is when I turn it on is it go's to main page but will not go over to the programs… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have had it less than a month but when I turn it on it
I have had it less than a month but when I turn it on it only gave me the home page and it would not enable to go anywhere else. Now I have unplugged and plugged it back in and nothing comes up. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Whenever I try to play a movie on HBONOW through my Roku, I
Whenever I try to play a movie on HBONOW through my Roku, I get this message: Can't Play Video. We're having trouble playing this video. Please try again later. If I click on 10 different movies I wil… read more
Harry
Harry
2,048 satisfied customers
Roku has been connected and is working. When we turn the tv
Roku has been connected and is working. When we turn the tv off, it immediately turns itself back on. It will not stay off. The only way we can get the tv to stay off is to unplug it. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Have been using Roku for a while .Watched the Olympics not
Have been using Roku for a while .Watched the Olympics not Roku … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How do I setup My Roku. Express. I tried everything that
How do I setup My Roku JA: What Roku model do you have? Customer: Express JA: What have you tried so far with your Roku media player? Customer: I tried everything that came in the box JA: Anything els… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
We have had the roku for about a month and worked fine until
We have had the roku for about a month and worked fine until this past Thursday. When I go to the HDMI2 it says we have no signal, … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Louie, I am a bit confused with what I was just told by
Louie, I am a bit confused with what I was just told by "Max(###) ###-####that I have to pay and register my new ROKU Express for the amount of $119.00 as you people have changed your policy. I went i… read more
Harry
Harry
2,048 satisfied customers
I just got a Roku express. I have a very old analog tv and I
Hi Pearl. I just got a Roku express. I have a very old analog tv and I use ATT uVerse for my internet. Is there any way I can connect the roku to AT&T modem? Or can you recommend a device that will ha… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I woke to all the wrong channels on my roku. Its an express
its an express and its one month old where do I find the model number … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
My new roku express plus will not connect to my internet. I
my new roku express plus will not connect to my internet. I have reset the router and the wireless moden … read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
Roku express remote not working, has new batteries tested,
roku express remote not working, has new batteries tested, direct line to roku at tv. The actual device which has a small white light on the right side will blink. then solid white, then turns off. It… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I bought a Roku express yesterday for the tv at our summer
I bought a Roku express yesterday for the tv at our summer cabin. We have had a Roku 3 for a couple of years and love it. We have been taking the Roku 3 back and forth and it has worked great. The pur… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have 2 TV's and 2 Rokus. There was a power outage
I have 2 TV's and 2 Rokus. There was a power outage yesterday. Once everything was restored, one Roku came back fine. The Second one did not. The TV turns on fine and I get the Roku logo floating acro… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x