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I have roku express; was fine yesterday. Today does not go…

Customer Question
I have roku express...

I have roku express; was fine yesterday. Today does not go on. Only had a month or so. Changed batteries but still will not turn on. Not sure what to do!

Technician's Assistant: What Roku model do you have?

Express.

Technician's Assistant: What have you tried so far with your Roku media player?

I told you everything i did.

Submitted: 1 month ago.Category: Recorders and Players
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Answered in 2 minutes by:
12/30/2017
Electronics Technician: electronicsguy, Engineer replied 1 month ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 729
Experience: Worked on these instruments for over 15 years.
Verified
Hi welcome to just answer.
How many hmdi connectors do you have on your tv?
Have you tried to move roku to a different hmdi input.
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Customer reply replied 1 month ago
Not sure;;tv on wall. I cannot move it
Customer reply replied 1 month ago
Waiting for your response
Customer reply replied 1 month ago
Anyone there??????
Electronics Technician: electronicsguy, Engineer replied 1 month ago
What is the model of the tv
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Customer reply replied 1 month ago
Samsung
Electronics Technician: electronicsguy, Engineer replied 1 month ago
How old is it?
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Customer reply replied 1 month ago
1 year
Electronics Technician: electronicsguy, Engineer replied 1 month ago
Ok what happen when you choose your roku input?
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Electronics Technician: electronicsguy, Engineer replied 1 month ago
press home button?
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Customer reply replied 1 month ago
Nothing
Electronics Technician: electronicsguy, Engineer replied 1 month ago
What do you see on the screen?
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Customer reply replied 1 month ago
Regular tv
Electronics Technician: electronicsguy, Engineer replied 1 month ago
You need to select hmdi input where roku is connected
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Customer reply replied 1 month ago
It is selected. I used it yesterday with no problem. Hit home button today snd nothing happens.
Electronics Technician: electronicsguy, Engineer replied 1 month ago
When roku input is selected you cannot see regular tv as you stated above. Are sure you have selected correct roku input?
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Electronics Technician: electronicsguy, Engineer replied 1 month ago
It will make our life easier if we talk over the phone
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Customer reply replied 1 month ago
I don’t understand what you mean and resent that you charge for a call. Roku should provide support for free as other streaming devices do.
Customer reply replied 1 month ago
I already paid $5 for online service. This is just gouging for more money!!
Customer reply replied 1 month ago
now you do not answer???
Electronics Technician: electronicsguy, Engineer replied 1 month ago
I am sorry you are talking to an expert from just answer an independent online expert provider . We are not affiliated with any company. We only help customer with problems on different devices for a fee.
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Customer reply replied 1 month ago
I got to you through roku customer service. Please refund my $5 deposit that was paid due to fraud
Customer reply replied 1 month ago
Again, no answer!! I will be sure to post information that your organization is fraudulent and takes money for no reason.
Electronics Technician: electronicsguy, Engineer replied 1 month ago
We are not fraud we do help customer with devices. Do you want to continue online?
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Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 769
769 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Louie

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Work on all electronic recording devices & sound systems. .

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Engineer John C.

Engineer John C.

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Expert in Recorders and Players like the popular ROKU. I am Computer Eng. with 10+ years of experience with network devices.

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