Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a new 4k tv and I have the Roku ultra but I keep

Customer Question
I have a new...

I have a new 4k tv and I have the Roku ultra but I keep getting a message HCDP is not supported what does this mean

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

It just says HCDP is not supported

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

You mean my Roku it is connected to the HDMI

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Just want to know why I get this message is there something I am doing wrong

Submitted: 6 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 2 minutes by:
12/30/2017
Electronics Technician: Nathan, Technician replied 6 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 30,806
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

What is the model number of the tv?

As a starting point, we'll need to reset the roku system:

Power off the tv and disconnect both power and hdmi from the roku.

Remove the batteries from the roku remote

Wait 5 minutes,

reconnect hdmi, power the tv on, then plug the roku power back in

put in a new set of fresh batteries into the roku remote

when you see the roku logo show on screen, press and hold the HOME button on the roku remote for 15 seconds.

Let me know the results.

Thank you,

Nathan

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 777
777 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

777 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
Need a more updated Roku to get Hulu live TV. What roku will
Need a more updated Roku to get Hulu live TV. What roku will pair with a Sony model KDL-40S4100 … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Hdcp keeps coming on tv I can hear sound but no video. I
Hdcp keeps coming on tv I can hear sound but no video … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Just purchased a roku ulta. Connected the HDMI cables from
Just purchased a roku ulta. Connected the HDMI cables from TV to Roku. Put batteries in remote. Plugged in power cord. Changed the source to HDMI1. Still does not work. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
How do i get the link code for ROKU? ROKU Ultra. I have a 4K
How do i get the link code for ROKU? JA: What Roku model do you have? Customer: ROKU Ultra JA: What have you tried so far with your Roku media player? Customer: I have a 4K tv JA: Anything else you wa… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I got a new Roku ultra and I can not get to the playing
I got a new Roku ultra and I can not get to the playing mode?? … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor\u0027s Degree
338 satisfied customers
I just purchased a roku ultra. I connected it to my router
Hi I just purchased a roku ultra. I connected it to my router with an Ethernet cable and also used an hdmi cable from the player to my 4K tv. Works ok. Should both be connected? … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I'm trying to set up my Roku Streaming Stick+ on an older
I'm trying to set up my Roku Streaming Stick+ on an older Vizio tv. Currently I have a black screen but it was following along nicely previously. My tv keeps flipping input from HDMI3 where the Roku i… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have an account &I am trying to upgrade to a 4K Ultra HD
I have an account &I am trying to upgrade to a 4K Ultra HD Will not Connect … read more
Neil
Neil
Technician
Associate Degree
52 satisfied customers
Upgraded TV to 4k bought ultra to replace 3. Its hung on
Upgraded TV to 4k bought ultra to replace 3. Its hung on detecting display type. 10 minutes … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My new roku ultra has a problem when it is left sitting
My new roku ultra has a problem when it is left sitting after watching something using it. When I return to it it will show a double screen (side by side) of the home screen, either immediately or als… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have recently got an Roku Ultra and setup and the
Hello. I have recently got an Roku Ultra and setup and the streaming is working fine. Now I want to setup the remote to control the TV power and volume. On the Roku settings menu under remote and sett… read more
Harry
Harry
3 satisfied customers
I Roku Ultra (4k HDR) i just bought a new LG 4k television
I Roku Ultra (4k HDR) i just bought a new LG 4k television and am having trouble with Roku staying on line. It periodically drops the signal and has to be reset on the unit. Can you tell me what I mig… read more
Harry
Harry
3 satisfied customers
On 3 occassions i have rented a movie from Vudu with my
On 3 occassions i have rented a movie from Vudu with my Ultra Roku. Each time when renting a UHD movie I get error message HCP 2.2 not supported. I do have Samsung UHD tv, which uhd works fine with Ne… read more
Harry
Harry
3 satisfied customers
I want to set my friend up with roku. She has xfinity xg1p
I want to set my friend up with roku. She has xfinity xg1p box with available hdmi input...I don't know which roku to get for her … read more
Nathan
Nathan
Technician
30,806 satisfied customers
Do I call to activate roku, roku premiere 4k ultra HD, I
do I call to activate roku JA: What's the make/model number of your device? How old is it? Customer: roku premiere 4k ultra HD JA: How long has this been an issue? What happened right before this popp… read more
Nathan
Nathan
Technician
30,806 satisfied customers
Turn my Roku 4 player on and get no signal on tv. Have
Turn my Roku 4 player on and get no signal on tv. Have device using HDMI to input 5 which is 4k outlet on my Vizio . … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I just got my Roku ultra and I'm trying to set it up but I
Hi I just got my Roku ultra and I'm trying to set it up but I still see cable and no Roku channels. We are Comcast xfinity customers. … read more
Nathan
Nathan
Technician
30,806 satisfied customers
My screen (on new roku) is showing HDCP error, remote not
My screen (on new roku) is showing HDCP error, remote not seeming to respond to touch. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x