Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

When I go to hdmi4 to watch Netflix I get the screen

Customer Question
When I go to...

When I go to hdmi4 to watch Netflix I get the screen message " Insufficient power"

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

The current sub port on your tv will not power this Roku device. Please use the provided Roku sub power supply. BUT nothing has changed for a year. Just suddenly got this message today. Worked fine until today.

Technician's Assistant: Have you tried restarting both your digital media player and your router?

No. Do you mean my tv and router?

Technician's Assistant: The Video Technician will be able to walk you through that. Anything else you want the Video Expert to know before I connect you?

No thx

Submitted: 6 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 3 minutes by:
12/30/2017
Electronics Technician: Shahid, Technician replied 6 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,300
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Could you please get me the complete model number written on back cover or side panel of TV?

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 777
777 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

777 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I have a roku stick and it always worked fine until spectrum
I have a roku stick and it always worked fine until spectrum put in a new wifi thing Now it won't come on at all nothing … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Not communicating with my tv. Weak or no service, worked for
weak or no service, worked for 2 weeks even shows on source screen then disappears … read more
Harry
Harry
2,032 satisfied customers
We are trying to watch a show on Amazon Prime and it keeps
We are trying to watch a show on Amazon Prime and it keeps resetting every couple of seconds. We called amazon and they said it was not their problem. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My roku shows les power. I don't know. Nothing it says
my roku shows les power JA: What Roku model do you have? Customer: I don't know JA: What have you tried so far with your Roku media player? Customer: nothing it says insufficient power JA: Anything el… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
We have a Samsung Smart TV. Evidently, it needs a wireless
We have a Samsung Smart TV. Evidently, it needs a wireless module replaced as it isn't connecting with the router. Will the Roku streaming stick replace the defective wireless module? We currently can… read more
Shahid
Shahid
Technician
13,300 satisfied customers
My Roku has been working fine. Today when I tried to use
My Roku has been working fine. Today when I tried to use Roku I got the message that the usb port on my TV has insufficient power for my Roku device. Please select a Roku power source?? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I haven't been able to access netflix for 2 days. The
I haven't been able to access netflix for 2 days. The messages were that the netflix was continually uploading then it just stopped, The only message is that netflix can't access the wi fi. I've gone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Unable to get Netflix with Romulo device. Roku. Got message
Got message that rocky could not connect to Netflix. My provider is optimum by thevway… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Unable to start Netflix. Roku, about 1 year. Restarted
unable to start Netflix JA: Who makes your media player? How old is it? Customer: Roku, about 1 year JA: What have you tried so far with your Roku media player? Customer: restarted wireless router JA:… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have a samsong tv without netflix and just bought netflix
i have a samsong tv without netflix and just bought netflix with my PC. how can i connect roku wireless and what do i have to purchase ??? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I lost my connection with my roku. Sku#3600r streaming
I go to my tv where it's tv. Component 1cable tv. Roku was listed there before now gone … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Everything was fine for the past several years,then suddenly
everything was fine for the past several years,then suddenly while watching showcase the other night the tv went blank then the ominous revolving circle,went on forever. bought a new roku its better b… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My roku says it's connected All check marks but nothing
My roku says it's connected All green check marks but nothing works … read more
Shahid
Shahid
Technician
13,300 satisfied customers
We were watching a netflix special and suddenly it stopped
We were watching a netflix special and suddenly it stopped working and we go to 'not connected to the internet' message … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
59 satisfied customers
We just turned our tv on to watch a movie and got a message
We just turned our tv on to watch a movie and got a message the current usp port will not power this roku device. we have low/power. This never happened before. Thanks Barbara and Louis Linsmeyer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I just turned on Roku and received a text invalid device
I just turned on Roku and received a text invalid device credentials.....what does this mean?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I got error code 009 when I tried netflix. then I went through
I got error code 009 when I tried netflix. then I went through netflix who had me disconnect all my power cables and then connect back. This did not work. Net flix said to call you because we could no… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
On my Blue Ray BD-C6500 Disc Player suddenly today although
On my Blue Ray BD-C6500 Disc Player suddenly today although I continue to get online into Netflix, however, the index of categories, under Genres "lock up" and will not let me change between types of … read more
Roger
Roger
Low-Voltage Electronics Specialist
Vocational, Technical or Trade Scho
1,443 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x