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I bought a new Roku and am going to give my son the old one.

Customer Question
Hi! I bought a...

Hi! I bought a new Roku and am going to give my son the old one. I would like to know how to take my information off my old Roku?

Technician's Assistant: What Roku model do you have?

Bo a7 37 49 ec 99

Technician's Assistant: What have you tried so far with your Roku media player?

Nothing

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Model rc13

Submitted: 6 months ago.Category: Recorders and Players
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Answered in 4 minutes by:
12/29/2017
Electronics Technician: Shahid, Technician replied 6 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,337
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- What is written on old Roku box, is it Roku-2 or Roku-3 ?

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Customer reply replied 6 months ago
The box that it came in?
Electronics Technician: Shahid, Technician replied 6 months ago

No, on top of Roku device, if it is a box like

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Customer reply replied 6 months ago
It just says Roku
Customer reply replied 6 months ago
It's a stick that plugs into my HDMI and has a remote.
Customer reply replied 6 months ago
Do you even know what a Roku is?
Electronics Technician: Shahid, Technician replied 6 months ago

Yes, sir, I know it

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Customer reply replied 6 months ago
mam
Electronics Technician: Shahid, Technician replied 6 months ago

OK mam, it needs to reset the device to delete the old info in its memory, please find a reset button on side of Roku stick, it needs to insert an object in Reset hole on Roku stick to push the reset button for 5 seconds while Roku power is ON to restore it to default settings.

Please reply back with the result

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Customer reply replied 6 months ago
I've done this before and it never reset it to default. It just resets the device, so that it will work again.
Electronics Technician: Shahid, Technician replied 6 months ago

OK, then go to Roku Home screen then go to Settings and look for Reset option to restore it to default settings

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Electronics Technician: Shahid, Technician replied 6 months ago

Question got closed?

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