Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Can't access Netflix on my Roku streaming device. It says…

Customer Question
Can't access Netflix on...

Can't access Netflix on my Roku streaming device. It says there's no internet connection, but there was one a minute ago.

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

Yes. I'm in the Choose Your Network screen.

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

I don't know what a digital media player is. Is that the Roku stick?

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

It says I don't have a wireless

Submitted: 7 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 43 minutes by:
12/28/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,821
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 780
780 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

780 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
My Roku in one room says it is not connected I tried turning
My Roku in one room says it is not connected I tried turning off the modem for awhile. It still says its unconnected. My Roku in another room is working fine and streaming Netflix. What can the proble… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
It says roku isn't connected to internet. I'm on computer
it says roku isn't connected to internet JA: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device? Customer: yes i'm on computer now JA: Have you tried r… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
On my Roku home screen, the current networks and Pandora in
On my Roku home screen, the current networks and Pandora in particular will not launch. They did launch last week, not is says to check the network. Network and internet system checks out fine. … read more
Harry
Harry
Customer Service
2,821 satisfied customers
My romu will not set up with my tv and it was connected 10
My romu will not set up with my tv and it was connected 10 minutes ago … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Switching internet providers what do i need to do to
switching internet providers what do i need to do to transfer roku to new service? i have slingtv and netflix also. thanx … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I had lost my internet for a couple of days and trying to
I had lost my internet for a couple of days and trying to get into roku and it says I'm not connected … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My son bought this Roku system and I don't know what to do
my son bought this Roku system and I don't know what to do with it. the cords and antenna are already hooked up to the TV, but what do I do now? I am 75 years old and this is all Greek to me. I am try… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
When i select a channel on netflix the screen goes purple
when i select a channel on netflix the screen goes purple and a message says unauthorized. I have had an active account for a long time. Yesterday i replaced my roku with a new roku Telstra TV2 and i … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Just hooked up, unable to locate wireless network in area.
Just hooked up, unable to locate wireless network in area … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Roku stick plugged in but unable to stream Netflix, amazon,
Roku stick plugged in but unable to stream Netflix, amazon, etc. TV is connected to wireless but Netflix/Roku is not. It was working but now it does not. Is the problem with Netflix or Roku? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Trying to install my Roku streaming stick and it cannot
Hi trying to install my Roku streaming stick and it cannot contact to the internet. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Won't connect to local network but does connect to my
Won't connect to local network but does connect to my wireless network … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My Roku inexplicably quit working for a while. i changed
Hi, my Roku inexplicably quit working for a while. i changed batteries thinking that may be the problem, but even though it came back on it took me to the wireless setup screen. it would not allow me … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I have a Roku Streaming Stick I am installing. I have a
I have a Roku Streaming Stick I am installing. I have a problem getting it programed to my wireless router. I have Frontier Fios internet with an Actiontec router. Any suggestions ? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I was installing a ROKU Streaming Stick. All went according
I was installing a ROKU Streaming Stick. All went according to instructions until after it completed connecting to the wireless/internet/local network. Connections went well, but I never got a link co… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I don't have a Roku device yet, but I want one. My
I don't have a Roku device yet, but I want one. My television has 3 HDMI ports but doesn't have a USB port-strange. However my Spectrum cable box does have a USB port, and I do have wireless. Can I st… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My roku isn't stuck on a stupid loop cycle that I can't get
My roku isn't stuck on a stupid loop cycle that I can't get out of … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
', I'm having problems with the connection, though it says a
I'm having problems with the connection, though it says a am connected to wifi … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x