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I use Roku to stream Netflix yesterday, I could not do it.

Customer Question
I use Roku to...

I use Roku to stream Netflix yesterday, I could not do it.

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

Just the Christ picture and adds for Roku

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

TV

Submitted: 6 months ago.Category: Recorders and Players
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Answered in 4 hours by:
12/27/2017
Electronics Technician: Shahid, Technician replied 6 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,309
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Could you please get me the complete model number of Roku device in question?

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Customer reply replied 6 months ago
Model # 2702X
Electronics Technician: Shahid, Technician replied 6 months ago

OK, please reboot the Roku device and reply back with the result

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Customer reply replied 6 months ago
I don't want to talk I HAVE ALREADY SPENT #35
Electronics Technician: Shahid, Technician replied 6 months ago

NOTE: Phone call or any other offer is automated and not sent by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat.

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Customer reply replied 6 months ago
rebooting did not help
Customer reply replied 6 months ago
I also changed the batteries in the remote
Electronics Technician: Shahid, Technician replied 6 months ago

OK, have you tried any other app in Roku device and does it work?

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Customer reply replied 6 months ago
I already spent $35 to get this far. Why is it coasting to fix Roku's problem?
Electronics Technician: Shahid, Technician replied 6 months ago

I have no info about billing, please contact customer service via following link/ number

http://ww2.justanswer.com/help
USA:(###) ###-####/p>

Thanks

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Customer reply replied 6 months ago
Tried and nothing works for the choices on the remote
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
The reason I use Roku is to stream Netflix I have been doing this for at leas 5 years
Electronics Technician: Harry, Customer Service replied 6 months ago

This is a paid service.

Do you wish to continue?

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Customer reply replied 6 months ago
What do you mean a paid service I told the other tech that I don't want to talk
Electronics Technician: Harry, Customer Service replied 6 months ago

You mentioned "Why is it costing to fix ROKU's problem"

This is a paid service.

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Customer reply replied 6 months ago
I have already paid $35 to talk to you
Electronics Technician: Harry, Customer Service replied 6 months ago

Yes, you have although you mentioned you did not want to pay for a ROKU problem.

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Customer reply replied 6 months ago
Your phone option is only if I prefer. I do not prefer
Electronics Technician: Harry, Customer Service replied 6 months ago

This is a paid service regardless of the phone option. The phone option is additional.

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