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I own a DMR-es25 and the disc drawer will not open & I get a…

Customer Question
Greetings. I own...

Greetings. I own a DMR-es25 and the disc drawer will not open & I get a U61 code upon start-up. Can I send the unit in to panasonic for repairs? & what might be the address?

Technician's Assistant: What are you having trouble accessing or opening?

Greetings. I own a DMR-es25 and the disc drawer will not open & I get a U61 code upon start-up. Can I send the unit in to panasonic for repairs? & what might be the address?

Technician's Assistant: The Technician will be able to walk you through that. How long have you had your DMR-ES25?

Since 2006

Technician's Assistant: What have you tried so far with your Panasonic product?

My friend advised me to try the geek squad at Best Buy. They cannot make repairs since they do not have parts. They suggested I contact Panasonic.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I do not have the machine in front of me. It is being returned from the best buy return center. If repairs cannot be made please advise.

Submitted: 6 months ago.Category: Recorders and Players
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Answered in 7 hours by:
12/27/2017
Electronics Technician: Pete, Engineer replied 6 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,360
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 6 months ago

Yes, you can arrange a repair online at:
http://shop.panasonic.com/support

The address for your nearest service center will be provided when you complete the returns request.

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Happy New Year!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

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