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Can't connect to Netflix. Error code 016.. Called Netflix.

Customer Question
Can't connect to Netflix...

Can't connect to Netflix. Error code 016

Technician's Assistant: Who makes your router?

Rogers

Technician's Assistant: What have you tried so far?

Called Netflix. They suggete to get in touch with RAKU. I have a purple Raku stick.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I have no idea what they need.

Submitted: 6 months ago.Category: Recorders and Players
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Answered in 11 hours by:
12/26/2017
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,565
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
I want help.
Customer reply replied 6 months ago
How long I have to wait for getting back to me. So far you have done nothing for me and I paid $5 for the privilege.
Electronics Technician: Harry, Customer Service replied 6 months ago

Our services are not $5.

Call customer service at 1-***-***-**** to explain the charges

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Customer reply replied 6 months ago
I understand that I will have to pay more. But lets start the conservation.
Customer reply replied 6 months ago
please get back to me.
Electronics Technician: Harry, Customer Service replied 6 months ago

Please remove the power cord from the ROKU

Wait 2 minutes

Plug in the power cord and power it on

Do you still have the issue?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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