Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We have a Roku 3 and a Roku with an USB stick and two older…

Customer Question
We have a Roku...

We have a Roku 3 and a Roku with an USB stick and two older plug-in models. As of last week the Roku 3 and the stick tells us "connected to internet"... However when we plug in our two older models it connects to our wireless fine what's up can you tell me

Technician's Assistant: What Roku model do you have?

A Roku 3 and a stick USB stick and to older just plain Roku models

Technician's Assistant: What have you tried so far with your Roku media player?

Unplugging and readjusting cables still the Roku 3 and the stick do not connect to wireless but the old ones do work on the same TV

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Lol thanks know this is confusing enough

Submitted: 6 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 2 hours by:
12/24/2017
Electronics Technician: Nathan, Technician replied 6 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 30,831
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

As a starting point, we'll need to reset the roku system:
Power off the tv and disconnect both power and hdmi from the roku.
Remove the batteries from the roku remote
Wait 5 minutes,
reconnect hdmi, power the tv on, then plug the roku power back in
put in a new set of fresh batteries into the roku remote
when you see the roku logo show on screen, press and hold the HOME button on the roku remote for 15 seconds.
Let me know the results.

Thank you,
Nathan

Ask Your Own Recorders and Players Question
Customer reply replied 6 months ago
Did not work
Customer reply replied 6 months ago
Do not call
Electronics Technician: Nathan, Technician replied 6 months ago

What specifically is not working? Where are you getting stuck?

Ask Your Own Recorders and Players Question
Customer reply replied 6 months ago
We would like a refund did not get a satisfied answer and within 5 minutes you tried charged another $26 this is ridiculous
Electronics Technician: Nathan, Technician replied 6 months ago

I cannot help you if you do not respond back, this is a back and forth conversation and requires your interaction.

You clicked on the phone call request, which is an extra 26, that was at your prompting, not mine.

I have no ability to cancel or refund anything. If you need more help, please continue the coversation.

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 777
777 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

777 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
We lost our internet in a lighting strike and when we got it
We lost our internet in a lighting strike and when we got it back we discovered the Roku wasn't working. I did a rest, held the button down for the suggested 30 secs with no result. Nest I tried the R… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
We have a Samsung Smart TV. Evidently, it needs a wireless
We have a Samsung Smart TV. Evidently, it needs a wireless module replaced as it isn't connecting with the router. Will the Roku streaming stick replace the defective wireless module? We currently can… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a Roku TV and I have dirctv now. I have 2 other tvs
I have a Roku TV and I have dirctv now. I have 2 other tvs with older Roku sticks. I cannot find the dirctv app when I search on the Roku sticks. Any suggestions? Erick Nordstrom … read more
Nathan
Nathan
Technician
30,831 satisfied customers
My Roku devise is not recognizing my IP address or WiFi.
My ROKU device is not recognizing my new WiFi, or IP address. I'm using my mobile phone app,because I lost my ROKU control. My phone is not more than 5 years old. Yesterday I was having problems with … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Is there an internet provider who can provide service to my
Is there an internet provider who can provide service to my tv to operate the roku? My tv is not a "smart tv", and comcast claims it won't hook up with this tv. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
When I try to setup the Roku to the router, the wireless
when I try to setup the Roku to the router, the wireless connection is green, but the internet comes up red x. i have internet service working, and on the computer now. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Won't connect to local network but does connect to my
Won't connect to local network but does connect to my wireless network … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
We are getting a message "adcp unauthorised. Content
we are getting a message "adcp unauthorised. Content disabled. Please advise … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I don't have a Roku device yet, but I want one. My
I don't have a Roku device yet, but I want one. My television has 3 HDMI ports but doesn't have a USB port-strange. However my Spectrum cable box does have a USB port, and I do have wireless. Can I st… read more
Nathan
Nathan
Technician
30,831 satisfied customers
I just got a Roku express. I have a very old analog tv and I
Hi Pearl. I just got a Roku express. I have a very old analog tv and I use ATT uVerse for my internet. Is there any way I can connect the roku to AT&T modem? Or can you recommend a device that will ha… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a ROKU stick with an HDMI plug. I have 2 of them Both
I have a ROKU stick with an HDMI plug. I have 2 of them Both stopped working suddenly. It seems like they can't hold the signal from my router. Internet and regular cable tv work fine … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
We used our ROKU last winter. We unplugged it and took it to
We used our ROKU last winter. We unplugged it and took it to another part of the US The TV we used in Maine required that we use 110 volt outlet to power ROKU. The TV here only required that we use th… read more
Nathan
Nathan
Technician
30,831 satisfied customers
Our Tv says we are not connected to the internet. However
Our Tv says we are not connected to the internet. However the router is right next to the Tv we have roku express … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I am getting error code 014.50 on my Roku when I tried to
Hi, I am getting error code 014.50 on my Roku when I tried to connect to my wireless. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My roku stick is connected but i can't get any response with
my roku stick is connected but i can't get any response with it … read more
Nathan
Nathan
Technician
30,831 satisfied customers
Last night while using stick it began to reload continuously
Last night while using stick it began to reload continuously and then began to kick back to the Roku main page while searching for movie or reloading movie....why...does the stick need reset or rechar… read more
Nathan
Nathan
Technician
30,831 satisfied customers
I set up a new Roku box and using wireless adaptor in USB port
I set up a new Roku box and using wireless adaptor in USB port on box. I have hdmi cable to tv and power cord inserted. It worked fine at the beginning when I was setting up channels, Netflix and Pand… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
We purchased a Roku XD/s for $99 and installed it on 12-6-10,
We purchased a Roku XD/s for $99 and installed it on 12-6-10, specifically to watch Netflix movies. Our IP is AT&T dsl, which has been fast and reliable for the last four years. Our wireless Router, a… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x