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The remote will not move the cursor, it has new batteries…

Customer Question
The remote will not...

The remote will not move the cursor, it has new batteries and it is only 6 months old

Technician's Assistant: Who makes your media player? How old is it?

Roku box about 6 years old

Technician's Assistant: What have you tried so far with your Roku media player?

Unplugged several times, did not help

Submitted: 6 months ago.Category: Recorders and Players
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Answered in 12 minutes by:
12/23/2017
Electronics Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,515
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 6 months ago

Try removing the batteries from the Roku remote for 10 seconds and reinsert them. Let me know if the cursor responds please.

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Electronics Technician: Aric, Technician replied 6 months ago

Were you able to try those steps? Is the remote working- or no?

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Customer reply replied 6 months ago
no that did not work
Electronics Technician: Aric, Technician replied 6 months ago

Which model Roku box do you have (Roku 2, 3, Premiere, Express +, etc.)?

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Electronics Technician: Aric, Technician replied 6 months ago

Any idea?

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Customer reply replied 6 months ago
all it says is "roku"
Electronics Technician: Aric, Technician replied 6 months ago

Okay they make about a half dozen models. Look at the power cord inlet on the Roku- just below it, do you see a tiny pinhole reset button?

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Electronics Technician: Aric, Technician replied 6 months ago

Hello?

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