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We have a Roku account. We tried to add a chznnel and a

Customer Question
We have a Roku...

We have a Roku account. We tried to add a chznnel and a stranger's name came up and we cannot get our account straight.

Technician's Assistant: What Roku model do you have?

Streaming stick

Technician's Assistant: What have you tried so far with your Roku media player?

We tried t add Curiosity Stream channel and John Hunsberger shows uop as account owner. Have never heard of him and his infor Wireless Mac shows up and Roku will not acdept our PIN

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I am Annalena Bronson , [email protected] Hotmail.com, and we got this Roku last summer. We have the wrong account infvfo on our ROKU

Submitted: 6 months ago.Category: Recorders and Players
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Answered in 4 hours by:
12/22/2017
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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