Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have recently got an Roku Ultra and setup and the

Customer Question
Hello. I have recently...

Hello. I have recently got an Roku Ultra and setup and the streaming is working fine. Now I want to setup the remote to control the TV power and volume. On the Roku settings menu under remote and setting up Remote for TV control I get the message " this remote does not support TV control". Its HDMI-CEC connected and it is the wireless remote

Technician's Assistant: Are all the cables at the back of your TV connected tightly to the right sockets?

Yes

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

HDMI

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I pretty much gave all the info already

Submitted: 8 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 2 hours by:
12/20/2017
Electronics Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,829
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
No. I'm done.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 780
780 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

780 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
Its Roku. Old. I guess you know that they took another big
I guess you know that they took another big leap in technology including not being available for their own tech support? I didn't have any pictures on the men the other day but when i hovered over the blank boxes i could see the name of the shows i was previously watching then i couldn't get onto the netflix because roku kept having to be restarted bec it didn't keep the connection i thought it was my verizon connection as i had been having trouble with it for months then last night some whole thing began do you know about it i could get onto roku last night … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I ' I just purchased a Roku Ultra (hd,4k,hdr) and a Sony
I just purchased a Roku Ultra (hd,4k,hdr) and a Sony Bravia smart tv; 49x900f (4k,hdr,ultra hd. How do I hook these up without having to use a Spectrum cable box, while being able to get cable channels and also netflex and other movie channels . I have a powerful router 300 MBPS thanks *****: The Video Technician will be able to walk you through that. Anything else you want the Video Expert to know before I connect you?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Since we got our Roku device the side mounted volume
Since we got our Roku device the side mounted volume controls have never worked. We can use out Samsung device, but wonder if we missed something during setup that hasn't activated the volume on the R… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
What does it mean when we constantly get the message
hello. what does it mean when we constantly get the message "buffering" … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Ready to start streaming. Sony tv 10 years old. Bravia 10
no I need to be connected for the first time today problems will come later … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Well I totally screwed up my Roku! I went to my cable co
Well I totally screwed up my Roku! I went to my cable co Spectrum and got a new modem! Set it up and tried to put password ***** my Roku but it wouldn't accept it! Panic and went to factory settings o… read more
Eldon
Eldon
BS
216 satisfied customers
I am eliminating my cable tv but retaining my wireless
I am eliminating my cable tv but retaining my wireless internet and would like to try Roku … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I'm plugged into the tv. How do I get my Roku to pick up our
I'm plugged into the tv. How do I get my Roku to pick up our WiFi to stream Tv? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I was installing a ROKU Streaming Stick. All went according
I was installing a ROKU Streaming Stick. All went according to instructions until after it completed connecting to the wireless/internet/local network. Connections went well, but I never got a link co… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a new 4k tv and I have the Roku ultra but I keep
I have a new 4k tv and I have the Roku ultra but I keep getting a message HCDP is not supported what does this mean … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
The tv will not stay turned off. I have taken the batteries
the tv will not stay turned off. I have taken the batteries out of the remote, unplugged the Roku from the power source, waited 5 seconds, plugged the power source back into the Roku and put the batte… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
I'm 82 yrs.old know nothing about electronics. What can I
I'm 82 yrs.old know nothing about electronics. What can I stream from my iPad? And how … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a new (purchased 8/18) Roku Ultra. It has been
I have a new (purchased 8/18) Roku Ultra. It has been working fine, connected to my TV, until suddenly stopping last night. I notice that the light on the device goes off - and then comes back on again when I unplug it and plug it back in again. There is also a new message that comes up on my remote that says: "blaster not responding." Any thoughts? Is there some way to figure out whether the Roku device is still working? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Just got roku express+ high speed HDMI cable to an old HD TV
just got roku express+ high speed HDMI cable to an old HD TV but streaming player needs WI FI connection which i have the most advance verizon wireless one but if you dont put in its passward you cann… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I am getting error code 014.50 on my Roku when I tried to
Hi, I am getting error code 014.50 on my Roku when I tried to connect to my wireless. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
While trying to Stream channels, I got this message "The
While trying to Stream channels, I got this message "The Roku Channel Store service is currently unavailable. Please try again later. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Somehow my roku is not connecting to wireless router and I
somehow my roku is not connecting to wireless router and I can not get any setup info on my tv.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I purchased a Roku player and have done all the necessary steps
I purchased a Roku player and have done all the necessary steps to install the player on the tv., however, it gave me a code to enter into the computer at the Roku website. When I go to the web page, … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x