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We have been having power outages due too heavy snow in our…

Customer Question
We have been having...

We have been having power outages due too heavy snow in our area. I have been watching Roku & we had a power outage. Now the prompt says that we are currently not connected to the Internet. I've followed the steps required.

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

My computer works and I am using my iPad to chat with you now. I turned off my internet and left it for about 30 seconds & turned it back on to see if that helps.

Technician's Assistant: Have you tried restarting both your digital media player and your router?

The router is what I just turned off and my digital media player, is that my tv?

Technician's Assistant: The Video Technician will be able to walk you through that. Anything else you want the Video Expert to know before I connect you?

Not that I know about.

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 2 hours by:
12/20/2017
Electronics Technician: electronicsguy, Engineer replied 7 months ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 788
Experience: Worked on these instruments for over 15 years.
Verified
Hi welcome to just answer
I think you need to check your wifi connection speed.
Go to internet and search for internet speed test and run the application.
Please report upload and download speed
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