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The screen saver for Roku dances around but it won't

Customer Question
The screen saver for...

The screen saver for Roku dances around but it won't connect.

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

"Roku" screen saver is the only display.

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

Both

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Everything worked until yesterday. Roku 3 was installed November 2015

Submitted: 6 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
12/19/2017
Electronics Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,471
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 6 months ago

Please remove the remote batteries, replace them with new ones, and then disconnect the Roku power cable for 10 seconds and plug it back in. Let me know what happens.

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Electronics Technician: Aric, Technician replied 6 months ago

Please view my reply and try those steps to proceed.

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Category: Recorders and Players
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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