Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Last night my screen froze and I have not been able to

Customer Question
Last night my screen...

Last night my screen froze and I have not been able to connect with my Roku screen since then. WiFi is working on all other devices so I don't think it is the internet server. Can you help?

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

In the upper right hand corner the HD1 logo appears but then the screen goes to fuzzy grey.

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

To the tv

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No just that I checked my batteries in my remote and they are current.

Submitted: 7 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 2 minutes by:
12/19/2017
Electronics Technician: Nathan, Technician replied 7 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 31,352
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

As a starting point, we'll need to reset the roku system:
Power off the tv and disconnect both power and hdmi from the roku.
Remove the batteries from the roku remote
Wait 5 minutes,
reconnect hdmi, power the tv on, then plug the roku power back in
put in a new set of fresh batteries into the roku remote
when you see the roku logo show on screen, press and hold the HOME button on the roku remote for 15 seconds.
Let me know the results.

Thank you,
Nathan

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
not working
Customer reply replied 7 months ago
should I try again its not letting me connect to HD1
Customer reply replied 7 months ago
are you able to help me?
Customer reply replied 7 months ago
it keeps asking me to run a channel search...I don't have cable
Electronics Technician: Nathan, Technician replied 7 months ago

Try moving it to a different port,

ignore the scan, and change the input mode to match where you plug it in at

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
it won't let me choose the hd1 only shows tv
Electronics Technician: Nathan, Technician replied 7 months ago

Use the input button on the tv itself.

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
not having any luck moving down to hd1
Electronics Technician: Nathan, Technician replied 7 months ago

Are you using the tv buttons?

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
last night I was able to move the selection down to av component now I cant do that either
Customer reply replied 7 months ago
but I can't get the tv remove to move down the selections
Customer reply replied 7 months ago
there is no blue light on the Roku
Customer reply replied 7 months ago
can we start again?
Customer reply replied 7 months ago
what next?
Customer reply replied 7 months ago
can you help me or not?
Customer reply replied 7 months ago
are you there?
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 780
780 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

780 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
My ROKU will not connect to the internet. My computer is
My ROKU will not connect to the internet JA: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device? Customer: My computer is working fine JA: Have you tri… read more
Nathan
Nathan
Technician
31,352 satisfied customers
WE HAD A THUNDERSTORM LAST NIGHT AND IT KNOCKED OUT ROKU AND
WE HAD A THUNDERSTORM LAST NIGHT AND IT KNOCKED OUT ROKU AND ALL OTHER CHANNELS ON ROKU. hOW DO I RESTART TO GRT BACKON LINE … read more
Nathan
Nathan
Technician
31,352 satisfied customers
I have not been able to get into my Roku since last week. It
I have not been able to get into my Roku since last week. It says my internet is not connected but it is everywhere BUT on Roku. I have reset my password ***** many times because right after I've done… read more
Nathan
Nathan
Technician
31,352 satisfied customers
Up until recently, my roku express was working. Now, I don't
Now, I don't get my wireless internet on tv screen. … read more
Nathan
Nathan
Technician
31,352 satisfied customers
Roku appears on the screen but I can't get my device to move
Roku appears on the screen but I can't get my device to move over to Netflix or amazon prime … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My roku tv was working fine until somemeone went and tried
My roku tv was working fine until somemeone went and tried mess aroun with it wit a smart phone now the remote will access everything an say not connected.how do i reset it just remote? … read more
Nathan
Nathan
Technician
31,352 satisfied customers
I bought a Roku player serialR01 at Best Buy Jan 17, 2018.
Hi, i bought a Roku player serial(###) ###-####R01 at Best Buy Jan 17, 2018. Last night I was on Netflix and the remote stopped working. The green light keeps flashing and it was stuck on the program … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I am trying to watch Netflix. My selection plays for a
I am trying to watch Netflix. My selection plays for a minute or two and then the screen goes black. Then returns to the Roku home page. I was told by Spectrum that my internet connection is good. Why… read more
Nathan
Nathan
Technician
31,352 satisfied customers
Roku can connect to my wireless network, it can connect to
roku can connect to my wireless network , it can connect to my local … read more
Harry
Harry
2,170 satisfied customers
I have 4 Roku devices. My power went off and the Roku will
I have 4 Roku devices. My power went off and the Roku will connect to the wireless but will not connect to the internet. I have rebooted my router as the Roku suggested and put in my password. It will… read more
Eldon
Eldon
BS
216 satisfied customers
Can't get my usual connection to netflix---logged on and
can't get my usual connection to netflix---logged on and signed udated agreement with them and then tried usual connection and screen went blank with netflix in upper right corner. turned tv off and t… read more
Nathan
Nathan
Technician
31,352 satisfied customers
We were able to get Netflix over Roku last night but now
We were able to get Netflix over Roku last night but now when we try, even when we successfully log into Amazon Prime, we get a message that says "HDCP unauthorized. Content Disabled." when we try to … read more
Nathan
Nathan
Technician
31,352 satisfied customers
Just purchased RokuPremiere PLUS device & Roku Express.
Just purchased RokuPremiere PLUS device & Roku Express. Installed the EXPRESS in bedroom NO PROBLEM. Installing PREMIERE in Fmily Rm. Followed directions. Proceeded to receiving picture of HOME SCREEN… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
We purchased a roku streaming stick and it worked while. now
we purchased a roku streaming stick and it worked for a while. now the remote does not work, put in new batteries to no avail. the selection screen comes up but we cannot move around on it, the "optio… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My name is ***** *****. I'm having trouble activating my
Customer: My name is ***** *****. I'm having trouble activating my Roku because it can't connect to the Roku server … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Neo TV 2 Max... worked for a few months, now getting orange
Neo TV 2 Max... worked for a few months, now getting orange light on remote. Changed the batteries in remote... still same deal. Unit won't turn on the unit.… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
Last night while watching a Netflix choice on my Roku, the
Last night while watching a Netflix choice on my Roku, the screen froze. I now have a grey screen with a narrow red band at the top with Netflix on it. I can press every button my Roku remote and noth… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
My Roku has been disconnected for over a year. I plugged
My Roku has been disconnected for over a year. I plugged the power cord into the wall, attached the three colored plugs into the TV, changed the batteries in the remote and turned on the TV. Nada. i c… read more
Sijad H.
Sijad H.
Aviatio Electricians Mate
Associate Degree
43 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x