Recorders and Players

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I have a roku express remote. It has been streaming great…

Customer Question
I have a roku...

I have a roku express remote. It has been streaming great but it now shows no connection. I went to settings and to restart but it didn't help. Then I shut it down and did it again but it didn't help.

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

Yes, I can use my computer and phone.

Technician's Assistant: Have you tried restarting both your digital media player and your router?

What is my router?

Technician's Assistant: The Video Technician will be able to walk you through that. Anything else you want the Video Expert to know before I connect you?

Do you think it is my internet or Roku that's the issue? I also got Directvnow this weekend. Could it be Directv?

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 4 hours by:
12/19/2017
Electronics Technician: Pete, Engineer replied 7 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,362
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 7 months ago

Can other devices connect to your wifi network ok?

Has anything changed on your wifi router?

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Electronics Technician: Pete, Engineer replied 7 months ago

Try restarting your wireless router and then try connecting the Roku Express to it again.

Let me know if that works?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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