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Tokugawa not working. Have unplugged and replugged, still…

Customer Question
Tokugawa not working....

Tokugawa not working. Have unplugged and replugged, still no,roku

Technician's Assistant: What Roku model do you have?

Roku not working

Technician's Assistant: What have you tried so far with your Roku media player?

Unplugged stick and tv. Replugged, no roku

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Just want my roku to work

Submitted: 8 months ago.Category: Recorders and Players
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Answered in 16 hours by:
12/19/2017
Electronics Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Recorders and Players
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your TV and Roku from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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