Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I've got a Crosley Keepsake USB Turntable that won't turn.

Customer Question
I've got a Crosley...

I've got a Crosley Keepsake USB Turntable that won't turn. Suggestions?

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

Many mo this. Many months.

Technician's Assistant: Do you plan on doing the work yourself?

Yes. It's a $130 machine. Dont want to pay to gave it fixed if I can do myself.

Technician's Assistant: Anything else we should know to help you best?

Nope. It powers om

Technician's Assistant: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?

Powers on, just doesn't turn. Yes. It's been off for months.

Submitted: 8 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 20 hours by:
12/17/2017
Electronics Technician: electronicsguy, Engineer replied 7 months ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 791
Experience: Worked on these instruments for over 15 years.
Verified
Hi welcome to just answer
Can you listen to the system to see if you hear motor sound when turn table is turned on?
Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
the motor seems to be going on. Thanks for your help.
Electronics Technician: electronicsguy, Engineer replied 7 months ago

Ok,

This looks like the belt has slipped off or broken. Please take the rubber mat off the plater,take the c-clip off and lift the plater off to perform a visual belt inspection. If the belt is not good, please measure its length and send it to me. I will find a replacement and send you the information.

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
It's not the belt. I reattached the belt, but nothing was spinning to move the belt. No parts are moving.
Electronics Technician: electronicsguy, Engineer replied 7 months ago
Ok what was the noise coming from?
Ask Your Own Recorders and Players Question
Electronics Technician: electronicsguy, Engineer replied 7 months ago
Take the plater off, try to move the stylus arm towards the center and see if the motor spins
Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
Somewhere under the turntable
Customer reply replied 7 months ago
Took the platter off, moved the arm to the center and back the other way. Nothing starts spinning. I CAN hear an activated motor though.
Electronics Technician: electronicsguy, Engineer replied 7 months ago
Ok then the check without the plater will help get closer to the answer
Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
What am I checking for with the platter off?
Electronics Technician: electronicsguy, Engineer replied 7 months ago
Ok that brings me to a question, can you take the system apart to inspect the mechanism under the arm. This could be a switch problem turning the motor on
Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
I'm not seeing how to take it apart and get under there.
Customer reply replied 7 months ago
Check that. I just figured it out. I'm under the turntable now.
Electronics Technician: electronicsguy, Engineer replied 7 months ago
Ok now check the mechanism under the control arm and see if you can identify the switch that turns the turntable on
Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
Yeah, I see that. It powers on, the light goes on...but nothing moves.
Electronics Technician: electronicsguy, Engineer replied 7 months ago
Ok
Now we now the motor need to be checked
Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
How do I do that?
Electronics Technician: electronicsguy, Engineer replied 7 months ago
Do you see the the motor connection?
Ask Your Own Recorders and Players Question
Electronics Technician: electronicsguy, Engineer replied 7 months ago
Ok do you have electrical measuring instrument? We will need a voltage measurement or resistance when power is off
Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
I do not have an electrical measuring instrument. Is that my only option for proceeding?
Electronics Technician: electronicsguy, Engineer replied 7 months ago
I am sorry for the delay. At this point, we cannot move forward unless you are able to perform electrical measurement. My suggestion is for you to either find the meter or take it to a local repair shop for further diagnosis. Sorry we cannot do more here online
Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
I just paid $28 for you to tell me that I should take it to a repair shop? What's the electrical measurement tool I need to assess the situation?
Electronics Technician: electronicsguy, Engineer replied 7 months ago
You need a multi meter
Ask Your Own Recorders and Players Question
Electronics Technician: electronicsguy, Engineer replied 7 months ago
I am not sure what arrangements you have with the site but I do provide help online. The site has separate arrangements with each of us and I am not able to continue with troubleshooting online due to limited resources from your end. I feel that my work is done here. If you can't get the multi meter. We can't do anything else. Please let me know what you would like to move forward and get the appropriate tools.
Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
Okay, what do I do once I've purchased a multi-meter?
Electronics Technician: electronicsguy, Engineer replied 7 months ago
You will measure voltage across the motor terminals when the arm is engaged.
Ask Your Own Recorders and Players Question
Electronics Technician: electronicsguy, Engineer replied 7 months ago
I think we can schedule a phone call if you want to to get through the test due to electrical safety
Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
Is the phone call gonna cost me extra?
Customer reply replied 7 months ago
I paid $28 for you to tell me I need a multi-meter. I'm not paying another $26 for a phone call to fix a record player that costs $130 brand new?
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,821
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Harry Your Own Question
Harry
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,821
2,821 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

774 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
My turntable is not turning, the spindle is not turning.
My turntable is not turning, the spindle is not turning. belt and still not turning. It's the Crosley 249 I believe. Radio and Phonograph only, radio working fine … read more
electronicsguy
electronicsguy
Engineer
791 satisfied customers
I have a Crosley Archiver Model: CR6001A, S/N: 01E14G000573.
Hi, I have a Crosley Archiver Model: CR6001A, S/N: 01E14G000573. I purchased the player in February, 2016. Yesterday, I was recording 78rpm and 33-1/3rpm records without any problems. Upon completion … read more
Harry
Harry
Customer Service
2,821 satisfied customers
I have a panasonic sv-3800 DAT machine that I purchased used
Hi. I have a panasonic sv-3800 DAT machine that I purchased used (130 drum hrs). I just plugged it in and put a DAT tape in (I just need to playback tapes into an analog board (mackie), and nothing ha… read more
Harry
Harry
Customer Service
2,821 satisfied customers
I haven't used my Technics turntable for several years and,
I haven't used my Technics turntable for several years and, when I tried to play my new Christmas album, the turntable wouldn't turn and made a loud clicking noise, I lifted the table off the machine … read more
Louie
Louie
Technician
Associate Degree
774 satisfied customers
My crosley combination player (the CR2405C) won't play
My crosley combination player (the CR2405C) won't play tapes, CDs, or use the aux player. Every time I try to switch it to any of those options, the CD player will start running and the display will s… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
The door on the CD recorder worked fine the day before. The
The door on the CD recorder worked fine the day before. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I recently purchased a Fostex G16S 16-track tape deck. I
I recently purchased a Fostex G16S 16-track tape deck. I have owned and operated 3 recording studios and feel that I know how to run a 16-track machine. Why am I having so much trouble getting this on… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My turntable is plugged in and won't start. no power at all.
my turntable is plugged in and won't start. no power at all. any ideas how to fix? … read more
electronicsguy
electronicsguy
Engineer
791 satisfied customers
I have a Crosley Model CR248 that powers up but no function
I have a Crosley Model CR248 that powers up but no function will work. Crosley no longer has replacement parts I have not been able to get a schematic or find a service location. What can I do for rep… read more
electronicsguy
electronicsguy
Engineer
791 satisfied customers
I received a Crosley Director radio in January 2017 as a
I received a Crosley Director radio in January 2017 as a gift. I tried the turntable for the first time today and it is not working. I checked the three trouble shooting tips listed in the instruction… read more
electronicsguy
electronicsguy
Engineer
791 satisfied customers
The tape is stuck in the machine, Model VRA631AT21. The
the tape is stuck in the machine, Model VRA631AT21. The number 2 is flashing in the display… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
i have had a crosley cr6249 recod player for about 7 months
i have had a crosley cr6249 recod player for about 7 months and it just suddenly stopped spinning. Power goes through fine and everything seems to move correctly and belt is in the right place but no … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a Crosley cd recorder and its worked great up until
I have a Crosley cd recorder and it's worked great up until yesterday. When it's off the red light is on, but when I turn it on all that happens is the appearance of the word "Hello." I press the butt… read more
Daniel
Daniel
Engineer
Bachelor's Degree
116 satisfied customers
Hello. We have a LG RHT487H DVD Recorder that will not get
Hello. We have a LG RHT487H DVD Recorder that will not get past the hello screen. The main problem we have is we got this as a replacement from Tesco to replace a previous faulty unit and got it under… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
How do I get the metal turntable off the unit to replace the
How do I get the metal turntable off the unit to replace the belt that came loose? thankyou. Model #TP525B… read more
electronicsguy
electronicsguy
Engineer
791 satisfied customers
I have a disk changer , it holds 100 disks.....the local fix
I have a disk changer , it holds 100 disks.....the local fix it shop says that the drive is bad. does it pay to get it fixed or should I replace it with something else . It is about 7 yrs. old but har… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
We have bought a Crosley Songwriter CD recorder - CR248 - it
We have bought a Crosley Songwriter CD recorder - CR248 - it was purchased several months (so we have no recollection where), and we just unpacked it recently. We followed all instructions, and the ra… read more
electronicsguy
electronicsguy
Engineer
791 satisfied customers
I have a Toshiba HDD & DVD Video recorder Model No RD99DTKB2
I have a Toshiba HDD & DVD Video recorder Model No RD99DTKB2 which is just 13 months old. While recording recently it has twice failed to record correctly. It has started to record normally then part … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x