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Can not see my sling box. I don’t understand the qyestion. I…

Customer Question
Can not see my...

Can not see my sling box

Technician's Assistant: Who makes your media player? How old is it?

I don’t understand the qyestion

Technician's Assistant: What have you tried so far with your media player?

I need to talk to someone

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Please call

Submitted: 7 months ago.Category: Recorders and Players
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 22 hours by:
12/17/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
I still need help.
However I am at work and my wife will not be home until 3pm EST.
Can I call you?
Electronics Technician: Harry, Customer Service replied 7 months ago

Yes, please reply back here when you are free.

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Customer reply replied 7 months ago
Can I talk to you now and then can my wife call you when she is home?
I wanted to give up some background on the situation.
Electronics Technician: Harry, Customer Service replied 7 months ago

I cannot speak via the phone but you can submit the request and another expert might be able to talk to you over the phone

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Customer reply replied 7 months ago
Maybe I should just have my wife do the call me prompt when she is available.
It might be less confusing.
The Roku works fine with Netflix but we can’t seem to get my sling box to work
And control from our devices
Electronics Technician: Harry, Customer Service replied 7 months ago

OK

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Customer reply replied 7 months ago
Is there someone available to talk to a little later?
Electronics Technician: Harry, Customer Service replied 7 months ago

Once you send the request, it will go to all experts online.

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Customer reply replied 7 months ago
My wife is awaiting your call.
Electronics Technician: Harry, Customer Service replied 7 months ago

The request is open to everyone

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Customer reply replied 7 months ago
When can you talk?
Electronics Technician: Harry, Customer Service replied 7 months ago

I am not available for a phone call until tomorrow

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Customer reply replied 7 months ago
At the present time, we have Roku and it works fine except we can not get it to talk to sling box. We can’t control sling box on a he tv from any of our devices. Please help tonight if possible.
Electronics Technician: Harry, Customer Service replied 7 months ago

Do you have Slingplayer installed?

Take a look here: http://support.slingbox.com/KB/KB-2000582

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Customer reply replied 7 months ago
Not sure what u mean by Sling player. We have a sling box in our other residence. What is slingplayer? There is a slingplayer app on the Roku home site
Electronics Technician: Harry, Customer Service replied 7 months ago

Yes, did you click on the link?

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Customer reply replied 7 months ago
No. Should i
Electronics Technician: Harry, Customer Service replied 7 months ago

Yes

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Customer reply replied 7 months ago
Sorry I have clicked it and it is just an advertisement for slingplayer. It doesn’t take me any where. There is another app on hay days sling television.
Customer reply replied 7 months ago
I have done this before with chrome cast and another family member uses Roku so I know what I’m looking for and the Roku app is not on any of our devices
Electronics Technician: Harry, Customer Service replied 7 months ago

I am not sure which link that you are clicking but it is not an advertisement.

Here is the link again: http://support.slingbox.com/KB/KB-2000582

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Customer reply replied 7 months ago
What am I supposed to do with the link? It is just FAQ’s. Again I do not see the slingplayer app on the tv. It is on my phone but my phone can not make sling player work like it used to with Chronecast. Why not?
Electronics Technician: Harry, Customer Service replied 7 months ago

Did you follow the steps to use Slingplayer to sync the ROKU and SlingTV together?

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Customer reply replied 7 months ago
No. How do I do that?
Electronics Technician: Harry, Customer Service replied 7 months ago

Click on the link and follow the steps please.

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Customer reply replied 7 months ago
I do not see a link
Electronics Technician: Harry, Customer Service replied 7 months ago
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Customer reply replied 7 months ago
Ok I have done a his numerous job times and what I am trying to tell u is I still can not control sling box from my device. When I go to the upper right hand corner it just says IPHONE NOT ROKU. THIS IS THR PROBLEM
Electronics Technician: Harry, Customer Service replied 7 months ago

Did you follow the steps from Slingbox on that link?

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Electronics Technician: Harry, Customer Service replied 7 months ago

Which step is the issue?

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Customer reply replied 7 months ago
What do I mean. See above. I can not get to sling box. My phone and tablet are not seeing it.
Electronics Technician: Harry, Customer Service replied 7 months ago

Yes, which step were you not able to complete on the Slingbox site?

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Customer reply replied 7 months ago
I can not get any the sling box site. Y don’t you understand what I am saying
Customer reply replied 7 months ago
Why arent u able to help me?
Electronics Technician: Harry, Customer Service replied 7 months ago

Are you not clicking on the link that I have provided to you multiple times?

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