Recorders and Players

Recorder Player Problems? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Recorders and Players

My Sony DVD player is suddenly unable to access my shows on…

Customer Question
My Sony DVD player...

My Sony DVD player is suddenly unable to access my shows on HULU. It's BDV E980 and I keep seeing reference code 300. Hitting the retry button is unsuccessful. I've tried changing my internet settings and resetting my router to no avail. Any other things I could try?

Technician's Assistant: Which programs (name and version) are you experiencing this issue with?

This season's The Voice, this season's Blindspot, and Brave

Technician's Assistant: What does your screen look like when you try to open the program?

I can scroll through to find the episode I want, but when i push to get to the next screen which would show the air date and description, I get only the words "reference code 300" with 2 buttons: retry or cancel. Hitting retry does nothing and cancel brings me all the way back to the DVD menu from which I have to choose HULU all over again.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

It was working fine until the end of November.

Submitted: 2 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 7 hours by:
12/16/2017
Electronics Technician: Nathan, Technician replied 2 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 27,951
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

As an initial step, please try going into the settings menu on the player itself, under network or system, and check if there is an available software update, and install if so.

If no change after that please let me know what it shows as the software version.

Ask Your Own Recorders and Players Question
Electronics Technician: Nathan, Technician replied 2 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Recorders and Players Question
Customer reply replied 2 months ago
Well I have hesitated in replying again because I was immediately charged an additional $21 after we began interacting and I thought I might be charged more money for every interaction.I've contacted customer service and they have clarified that I can continue to interact with you to solve this problem to my satisfaction without being charged anymore money.Therefore, I want to let you know that I had already updated the software on the Sony DVD player to the latest version. So please let me know what the next step would be.
Electronics Technician: Nathan, Technician replied 2 months ago

Thank you for getting back to me.

You were charged the correct total for a one time fee, the initial 5 was only to post your question, not the total cost for help. There is no cost to continue working with me.

Thank you for checking that it is updated, but can you please tell me the actual current version it is showing?

Ask Your Own Recorders and Players Question
Customer reply replied 1 month ago
Christmas and New Year's festivities made me unavailable to interact with you to solve this Sony DVD problem. Is it possible to pick this up again?If so, my software version is: M07.R.0631
Electronics Technician: Nathan, Technician replied 1 month ago

Thank you for confirming,

you do have the latest version now, however even that is quite out of date, which really is the underlying problem here.

This is an older (2011) model, for which all support has been long discontinued. The software update you have, though latest, is still from early 2015.. This player is far past its service life now, and because of that most of the marketing agreements for it have expired, including youtube and recently hulu. Because of that, the apps have stopped working and will not be added back or further updated. This is a typical course of life as smart tvs and bluray players age out.

Replacing the player would be one option. The other, which I would recommend is to keep it as-is for disc playback and instead purchase a dedicated streaming device such as

a roku or fire tv or appletvand get all the same functions and many more, with better performance and lower cost, and better long term support.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Recorders and Players Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 27,951
27,951 Satisfied Customers
Experience: Electronics technician for install, troubleshooting, and repairs.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

761 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Engineer John C.

Engineer John C.

Engineer

166 satisfied customers

Expert in Recorders and Players like the popular ROKU. I am Computer Eng. with 10+ years of experience with network devices.

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

44 satisfied customers

Over 25 years experience in electronic repair and design.

< Previous | Next >

Related Recorders and Players Questions
Cant get it to activate on my TV. Black so I unplug the unit
black so I unplug the unit and I get the Roku icon playing and the it goes blank … read more
Nathan
Nathan
Technician
27,951 satisfied customers
It says i need an imax address have the address. I don't
it says i need an imax address have the address JA: Who makes your media player? How old is it? Customer: i don't know what to do next JA: What have you tried so far with your media player? Customer: … read more
Harry
Harry
859 satisfied customers
I am trying to set up my new ROKU. I had an old ROKU. When I
I am trying to set up my new ROKU. I had an old ROKU. When I attempt to access my account, it says the password ***** not match. When I ask for a password ***** I do not get an e-mail or spam. Help! … read more
Harry
Harry
859 satisfied customers
It says we have no connection and to set up an Internet
It says we have no connection and to set up an Internet connection. It had been working fine for months, and then stopped. We went to Wireless, but it says it can find no networks. What do we do? … read more
Harry
Harry
859 satisfied customers
Want to watch espn ncaa baseball today and it says I am not
want to watch espn ncaa baseball today and it says I am not authorized- … read more
Harry
Harry
859 satisfied customers
We can turn the Roku on and get the main page, but cannot
we can turn the Roku on and get the main page, but cannot bring up netflix. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,657 satisfied customers
I am having trouble accessing ESPN .. I have used it in the
I am having trouble accessing ESPN .. I have used it in the past (one month ago) but I tried it yesterday and got the following message: … read more
Harry
Harry
859 satisfied customers
I just got a Roku stick and it doesn't work with my HDMI
I just got a Roku stick and it doesn't work with my HDMI switch. Are there HDMI switches that supported? … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I'm hooking up Hulu through my Roku streamer and the set up
I'm hooking up Hulu through my Roku streamer and the set up is asking for a Roku pin number. I didn't know that I had one. Can you help? … read more
Nathan
Nathan
Technician
27,951 satisfied customers
Trying to set up account. New infinitum. Account link
Account link unsuccessful . iPad keeps coming up in Spanish. Phone won't get the link … read more
Harry
Harry
859 satisfied customers
Roku is on and the netflix icon shows but then it says we
roku is on and the netflix icon shows but then it says we are not connected to internet … read more
Nathan
Nathan
Technician
27,951 satisfied customers
I have a Jensen awm960 and when I try turning it on the only
Hello I have a Jensen awm960 and when I try turning it on the only thing that displays is the time and the panel does not light up … read more
Harry
Harry
859 satisfied customers
Just got my roku and followed directions hdmi to USB port no
Just got my roku and followed directions hdmi to USB port no results … read more
Nathan
Nathan
Technician
27,951 satisfied customers
No roku screen comes up. no signal to tv. tried
no roku screen comes up. no signal to tv. tried pairing--nothing positive happened. … read more
Nathan
Nathan
Technician
27,951 satisfied customers
Trying to set up but tv is saying no signal. A blue screen
trying to set up but tv is saying no signal JA: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed? Customer: a blue screen and a … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
How can I connect my google home to my roku tv. It is a TCL
It is a TCL tv. It will take a bit to find the model … read more
Harry
Harry
859 satisfied customers
Will not connect just keeps saying a certain percent. ??
will not connect just keeps saying a certain percent … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
I purchased a roku express from walmart connected it to my
I purchased a roku express from walmart connected it to my tv … read more
Nathan
Nathan
Technician
27,951 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x