Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have been pressing enter on my tv remote until the lite…

Customer Question
I have been pressing...

I have been pressing enter on my tv remote until the green lite comes on, then it brings up different settings which shows side and that brings up roku. No longer working..

Technician's Assistant: What Roku model do you have?

Where do I find that. It is not on remote

Technician's Assistant: The TV Technician will be able to walk you through that. Anything else you want the TV Expert to know before I connect you?

Guess that is it

Submitted: 7 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 28 minutes by:
12/15/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,605
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
please
Electronics Technician: Harry, Customer Service replied 7 months ago

Please remove the power cord from the ROKU

Wait 2 minutes

Plug in the power cord and power it on

Do you still have the issue?

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 777
777 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

777 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I have a roku stick and it always worked fine until spectrum
I have a roku stick and it always worked fine until spectrum put in a new wifi thing Now it won't come on at all nothing … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Roku model 1 and while the ro. Model 1. I have
i have tried bring up Netflix etc. up but controller does not engage the unit … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Since we got our Roku device the side mounted volume
Since we got our Roku device the side mounted volume controls have never worked. We can use out Samsung device, but wonder if we missed something during setup that hasn't activated the volume on the R… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have been trying to get a password code for pbs roku. Ruko
I have been trying to get a password ***** for pbs roku … read more
Eldon
Eldon
BS
216 satisfied customers
How do i get to the lim. Im not using a media player. Ive
ive tried to retrace my steps to install roku tv. all i get is movies. i no longer get the the ROKU screen which is the first thing i used to see … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I'm having trouble getting my Roku to work. it comes up on
Hi, i'm having trouble getting my Roku to work. it comes up on the TV, but I cannot get the remote to work. I put new batteries in the remote control. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My ROKU has started not showing the pictures of the
My ROKU has started not showing the pictures of the different programs. Rather it shows a graphic display of a TV set. I can unplug the ROKU for a while an d when re-connected it shows the picture aga… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How do I change the up address on my roku. I entered the IP
How do I change the up address on my roku. I entered the IP address from my network and it says it can't be found … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
When I go to ROKU - home - and click on NETFLIX or SUNDANCE
when I go to ROKU - home - and click on NETFLIX or SUNDANCE NOW, - I get an error message after their logo comes up. Also, up at the top, it say "Not Connected" - but the light is flashing on the roku… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
When I set my TV for the channel I use for streaming
When I set my TV for the channel I use for streaming channels, the only thing I see is the digital time bouncing around the screen. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have moved and lost all my paperwork to my Roku. I am
Hi, I have moved and lost all my paperwork to my Roku. I am looking for a pin number to my unit. Can you help me? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a new 65" Samsung smart Tv hdmi cable is presently
I have a new 65" Samsung smart Tv hdmi cable is presently connected to Roku on o ne side and to hdmi 2 on tv other side tv says it has no signal.Also my Roku remote doesn't,t work and the green lite u… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Second opinion] unable to get assistance from ROKU via chat
Second opinion] unable to get assistance from ROKU via chat or on the phone. I am trying to hook up roku at a new location where the wifi works fine for my laptop, but I initially entered my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My Roku control does not respond. I tried new batteries but
My Roku control does not respond. I tried new batteries but that is not the problem … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Trying to enter Code on my new Roku 3 (PKQZH9J) but can't
Trying to enter Code on my new Roku 3 (PKQZH9J) but can't seem to find a box w/ enter to make the link ***@******.***… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a DVR connected to my TV from Mediacom and would like
I have a DVR connected to my TV from Mediacom and would like to use the Roku I go for Christmas to watch Netflix on my TV..how do I hook it up to use it with the DVR.… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a ROKU 2 that I am trying to install on a Panasonic
I have a ROKU 2 that I am trying to install on a Panasonic HDTV. My ROKU is attached to the TV with an HDMI cable and it is showing that it is getting power with the light steady. I have a home wirele… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I am connected to DTV through a SONY 1080 tv; on the back
I am connected to DTV through a SONY 1080 tv; on the back there are 2 vertical columns of Y/W/R jacks for either HDMI or a/v cable. I currently use a HDMI cable with the Y/W/R jack plugs and have agre… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x