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Xfinity Beta stopped working on my Hisense Roku TV. All

Customer Question
Xfinity Beta stopped working...

Xfinity Beta stopped working on my Hisense Roku TV. All other apps work.

Technician's Assistant: How old is your Roku?

Bought the TV in November 2016

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

It worked until yesterday morning

Technician's Assistant: How long has this been an issue with your Roku? What happened right before this?

It asked for a new password ***** Xfinity which i reset the password ***** it only works with in home wifi which I am on the home wifi

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Network Expert, I'll connect you shortly.

Error code is 403-102

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Customer:***@******.***

Submitted: 7 months ago.Category: Recorders and Players
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Customer reply replied 7 months ago
All other apps work on the Roku TV.
Only the Xfinity beta app stopped working
Answered in 3 hours by:
12/15/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,603
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
Comcast has elevated this to the engineering level-3rd level. Not fixed. Correct in house WiFi is connected. Comcast recognizes the devise as valid. Deleted and reloaded the app.
Electronics Technician: Harry, Customer Service replied 7 months ago

Unfortunately, this is a Comcast related issue that will need to go through them.

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Customer reply replied 7 months ago
Thank you.
Electronics Technician: Harry, Customer Service replied 7 months ago

You're welcome

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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