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Our Roku works but stays on the home screen. We cannot get
Our Roku works but stays on the home screen. We cannot get to to go to Netflix, Prime etc. We have unplugged, changed batteries, held down the tiny button per instructions. oddly it works about once i… read more
Nathan
Nathan
Bachelors of Science
25,006 satisfied customers
I can't get amazon prime on one of my rokus- the show starts
I can't get amazon prime on one of my rokus- the show starts then stops suddenly. I vacant get Netflix and other channels on this Romulo but not amazon. I call them and they said to call Roku to remov… read more
Nathan
Nathan
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I have two HDMI televisions and I have Roku 3 and also a
I have two HDMI televisions and I have Roku 3 and also a Roku streaming stick. Neither of the Rokus work with either of the TVs. I get to the Home screen, but then cannot scroll to settings, or Netfli… read more
Nathan
Nathan
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I just returned from vacation and everything was fine when I
I just returned from vacation and everything was fine when I left. Now I can't turn on Netflix or Hulu without getting the page that tells me to disconnect the Roku, unplug, etc...(HDCP ERROR). I talk… read more
Nathan
Nathan
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We are trying to watch a show on Amazon Prime and it keeps
We are trying to watch a show on Amazon Prime and it keeps resetting every couple of seconds. We called amazon and they said it was not their problem. … read more
Nathan
Nathan
Bachelors of Science
25,006 satisfied customers
Last week my Roku was working but now when I try to view
Last week my Roku was working but now when I try to view either Netflix or Amazon , I get the audio but not picture. On Netflix I get vertical lines and on Amazon I get a white screen … read more
Nathan
Nathan
Bachelors of Science
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My netflicx will not play on roku suddenly not after months
my netflicx will not play on roku suddenly not after months of yes … read more
Nathan
Nathan
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Can't get my usual connection to netflix---logged on and
can't get my usual connection to netflix---logged on and signed udated agreement with them and then tried usual connection and screen went blank with netflix in upper right corner. turned tv off and t… read more
Nathan
Nathan
Bachelors of Science
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Roku isn't bringing up pix of videos or programs for
Roku isn't bringing up pix of videos or programs for selection. … read more
Nathan
Nathan
Bachelors of Science
25,006 satisfied customers
When we go to Roku, and sign into Netflix or Amazon or any
When we go to Roku, and sign into Netflix or Amazon or any of the apps, it looks like we are are coming up, but there is a white line at the very top and no picture. We have a rebooted and still the s… read more
Nathan
Nathan
Bachelors of Science
25,006 satisfied customers
We were able to get Netflix over Roku last night but now
We were able to get Netflix over Roku last night but now when we try, even when we successfully log into Amazon Prime, we get a message that says "HDCP unauthorized. Content Disabled." when we try to … read more
Nathan
Nathan
Bachelors of Science
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My Roku does not play the selected shows on Netflix or
Hi, my Roku does not play the selected shows on Netflix or Amazon. It looks like it will load, I can select what I want to watch and then it loads. I get a full red bar and then nothing. … read more
Nathan
Nathan
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I go to HDM1 on the one clicker, then push Netflix on the
I go to HDM1 on the one clicker, then push Netflix on the rocks clicker and it does not come on. … read more
Nathan
Nathan
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I rewired my system. Now when I go to Netflix or amazon I
I rewired my system. Now when I go to Netflix or amazon I get the appropriate window for selecting movies or series. When I select a movie, I get connected but I get a blue window that sez: Inappropri… read more
Nathan
Nathan
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We just installed a new modem and router to our tv.... Now
we just installed a new modem and router to our tv.... … read more
Nathan
Nathan
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I am getting a message that says "HDCP unauthorized. Content
I am getting a message that says "HDCP unauthorized. Content disabled" when I try to watch Amazon prime. Can you help?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
8,590 satisfied customers
I bought a roku 2 a couple years ago. Im now wanting to start
I bought a roku 2 a couple years ago. I'm now wanting to start using it. I can't get it started. I remember entering the wifi number on the tv screen. But nothing else happened. Now nothing comes on t… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
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My roku picture froze while watching a movie on Netflix. Now
My roku picture froze while watching a movie on Netflix. Now I cannot get the remote to function at all. I changed the batteries but everything is still frozen.… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
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