Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Roku XD player that isn't working. It's a Roku XD…

Customer Question
I have a Roku...

I have a Roku XD player that isn't working.

Technician's Assistant: What Roku model do you have?

It's a Roku XD player

Technician's Assistant: What have you tried so far with your Roku media player?

Trying to hook it up to a new Direct TV receiver. My Roku worked fine on

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

The old Direct TV receiver, but since we put the replacement mini-genie on TV, the Roku doesn't work.

Submitted: 8 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 1 minute by:
12/13/2017
Electronics Technician: Aric, Technician replied 8 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,772
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own Recorders and Players Question
Electronics Technician: Aric, Technician replied 8 months ago

The Roku needs to be plugged directly into your TV- not into your mini Genie. I need to know the model number off of the back of your TV please.

Ask Your Own Recorders and Players Question
Electronics Technician: Aric, Technician replied 8 months ago

Simply reply back if you need help.

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 780
780 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

780 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I hooked up my new Roku express, but I have no channels show
I hooked up my new Roku express, but I have no channels show up on the screen, and when I go to Streaming Channels, nothing shows. I am hooked up to my wireless, and I am using the correct HDMI ports.… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
What are Genie and Mini Genie? They have been recommended
They have been recommended for my TVs, not my computers. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Unit very warm. Cannot get into system. Can only go to a
Unit very warm. Cannot get into system. Can only go to a showing of a big building. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I have a Sony Bravia TV with a HDMI port, but when plug the
I have a Sony Bravia TV with a HDMI port, but when plug the Roku stick into it, nothing shows up on my TV screen. This came with very limited instructions. Do I need to change my TV format? It current… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
My Roku was disconnected overnight. I've connected it 30
my Roku was disconnected overnight. I've connected it 30 minutes ago but it still doesn't seem to be totally connected. It has advanced to the bouncing Roku name. Is it just taking time to warm up? … read more
Aric
Aric
Technician
47,772 satisfied customers
I received a new Romulo. I received a new Roku for Mother's
I received a new Roku for Mother's Day at my request. I took the old Roku which was working just fine to the kitchen so I can hook it up to the kitchen TV. I am using the new one in the living room. So when I hooked up the old Roku to the TV in the kitchen I can get only to the Roko screen to show. I can't get passed that. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Can't connect to my streaming channels. Sanyo about 5 years
When roku comes up with channels the remote doesn't respond. New batteries … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We have a Roku 2. It will not turn on. Have unplugged and
We have a Roku 2. It will not turn on. Have unplugged and still not working … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My roko does not work. I get a purple screen with. Roku
roku gives purple screen with HDCP unauthorised support … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Can you help me set my new Roku up please. Roku Express. I
I put in the code XR XD and put in Ur and it keeps saying that it there was a problem with your Roku account so can you help me I have an account already but someone else is trying to set up an account with my phone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My roku control stick doesn't work at all. I have changed to
My roku control stick doesn't work at all. I have changed to new batteries, but without result. Must I purchase a new controller? and from what source? Dave Goddard … read more
Aric
Aric
Technician
47,772 satisfied customers
Error code 014.40. Password is correct but won't connect to
Error code 014.40. Password ***** ***** but won't connect to my internet. Trying to watch netflix. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
My roku stopped working in the middle of a program and would
My roku stopped working in the middle of a program and would not respond to my remote. I put new batteries in remote and still does not respond to remote … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I'm at a Motel 6 and I can't get my Roku start my cord
I'm at a Motel 6 and I can't get my Roku start my cord doesn't fit but they have other courts behind it that are though I'm wondering if I can hook those up so now … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My roku doesn't come on. The indicator light flashes off and
my roku doesn't come on. The indicator light flashes off and on two times. Is this significant? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Have a roku 2 trying to install on toshiba tv model
have a roku 2 trying to install on toshiba tv model 40rv525u..will not bring up roku sceen … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I am having problems with the remote control unit. Sometimes
I am having problems with the remote control unit. Sometimes it does not respond when buttons are pushed and I have noticed that the little green light does not come on. I have changed the batteries b… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I just received a new Roku 2 XD and I am not getting any sound.
I just received a new Roku 2 XD and I am not getting any sound. I have a VSX-522-k receiver. I'm using an HDMI cable and have a great picture but NO sound. I used an A/V cable and was able to get soun… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x