Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It is not connected to wifi. I have no other devices to

Customer Question
It is not connected...

It is not connected to wifi

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

I have no other devices to check the connection

Technician's Assistant: Have you tried restarting both your digital media player and your router?

Yes. I have disconnected both and re-started them

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Not that I can think of

Submitted: 7 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 2 hours by:
12/13/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,587
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 777
777 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

777 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
Can't get Netflix to come up o tv. I did not have this
I did not have this problem before. We were flooded by Hurricane Harvey and recently moved back into our house, so haven't tried to connect to ROKU until recentley… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Roku not working i do have wireless that is working computer
roku not working i do have wireless that is working computer is workingbut roku will not connect … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
When I try to connect to Netflix I get a not connected to
When I try to connect to Netflix I get a not connected to the internet … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My roku box is not picking WiFi the light on the box flashes
My roku box is not picking WiFi the light on the box flashes a few seconds and then disappear … read more
Eldon
Eldon
BS
216 satisfied customers
Wireless router is fie but ROKU can notconnect to the
Wireless router is fie but ROKU can notconnect to the internet, provider is at&t … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
My roku won't connect to the internet. It's just the roku.
My roku won't connect to the internet JA: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device? Customer: yes, it's just the roku JA: Have you tried rest… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Trying to set up finally got it to connect to wifi but the
Trying to set up finally got it to connect to wifi but the instructions are now in German? Anyway to get back to English...or if I have to start over what do I do? … read more
Harry
Harry
Customer Service
2,587 satisfied customers
I've followed all the instructions on the various Roku
I've followed all the instructions on the various Roku sites, & have narrowed my trouble down to the 3100x device itself. My problem is connectivity. can you advise? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have had my Roku 2 since 5/8/16 with no problems yet. I
I have had my Roku 2 since 5/8/16 with no problems yet. I mostly watch TBN, for the last 2 days it is not opening, though all other channels are working fine. Is TBN having issues or is there somethin… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Unable to connect Roku Premier to wireless network which is
unable to connect Roku Premier to wireless network which is on and good password; error code 014.40 … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I cannot get any sound on Netflix or HBO using Roku. I want
I cannot get any sound on Netflix or HBO using Roku. I want both audio and sub-titles but am not getting any sound at all. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Roku won't scan connected cable channels only get ch 3. 32"
roku won't scan connected cable channels only get ch 3 … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I need help with my Roku. I changed the password and now I
I need help with my Roku. I changed the password ***** now I can't sign up for anything and now I can't even get into netflix … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Error code 014.40. Password is correct but won't connect to
Error code 014.40. Password ***** ***** but won't connect to my internet. Trying to watch netflix. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I cannot seem to get into Roku. The screen shows Connection
Hi!! I cannot seem to get into Roku. The screen shows Connection Error and also Please reconnect to the Internet. And then a long black "box" stating "back". … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Watching Netflix, then suddenly no picture but I can hear
Watching Netflix, then suddenly no picture but I can hear the show. I tried starting over to no avail. Tried changing to Hulu, then Amazon - same thing. I can hear the show but cannot see it. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I am trying to set up one of the premium channels (Netflix)
I am trying to set up one of the premium channels (Netflix) on my Network Blue-ray Disc player and it will not accept my wifi information.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Neo TV 2 Max... worked for a few months, now getting orange
Neo TV 2 Max... worked for a few months, now getting orange light on remote. Changed the batteries in remote... still same deal. Unit won't turn on the unit.… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x