Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It keeps saying there is no internet connection. Pc is up…

Customer Question
It keeps saying there...

It keeps saying there is no internet connection

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

Yes pc is up and running how do u find out wifi strength

Technician's Assistant: Have you tried restarting both your digital media player and your router?

Yes unplugged it several times

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No just want it up and running

Submitted: 8 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 2 hours by:
12/13/2017
Electronics Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,827
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 780
780 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

780 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
Roku TV unable to connect to the internet. WiFi does show up
Roku TV unable to connect to the internet. WiFi does show up and says it is connected with excellent signal but does not connect. Did a factory reset and now cant get to home screen and does not updat… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I'm located at a RV park in New Orleans, I'm not able to get
I'm located at a RV park in New Orleans, I'm not able to get a internet connection... I've entered the park USER name and password, I'm still not able to get an internet connection??? Can you help??? … read more
Harry
Harry
Customer Service
2,827 satisfied customers
My Roku TV will not connect wireless it did earlier on my TV
My Roku TV will not connect wireless it did earlier on my TV I rest my router and changed the password ***** went through the set up steps and connected no problem with the new password. I then went t… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
It's saying that my TV us not currently connected to
It's saying that my TV us not currently connected to internet, I have entered it several times and it still isn't working … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I keep getting "Your Roku player is currently not connected
I keep getting "Your Roku player is currently not connected to the Internet. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Just replaced an older model Sony Blu- Ray player with a new
Just replaced an older model Sony Blu- Ray player with a new BDPS3700. When switching from direct Tv to Netflix or Amazon prime I having trouble pulling up the internet screen & the few times I was ab… read more
Harry
Harry
Customer Service
2,827 satisfied customers
Cannot run channel message on Roku channels; checked
Cannot run channel message on Roku channels; checked internet and wireless connections and they are okay … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
We upgraded our internet services and now our Ruku doesn't
Hi , We upgraded our internet services and now our Ruku doesn't work it says "retry connecting" We can get the homepage but can't open any of the selections … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Says no internet connection. Been working perfectly for 4
Says no internet connection. Been working perfectly for 4 months. … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I does not connect to the internet. Working fine yesterday.
I does not connect to the internet. Working fine yesterday. I have reenterd the CCID and PW several times to no avail. I have two I pads and they both connect. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have a Roku BDP S5500. After talking with ATT I have
I have a Roku BDP S5500. After talking with ATT I have eliminated the issue as being with the internet because all my other devices work. Specifically, when I try to watch Amazon Prime the internet co… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
It says we have no connection and to set up an Internet
It says we have no connection and to set up an Internet connection. It had been working fine for months, and then stopped. We went to Wireless, but it says it can find no networks. What do we do? … read more
Harry
Harry
Customer Service
2,827 satisfied customers
Recently lost internet due to modem issue - got that
recently lost internet due to modem issue - got that resolved, now Roku won't connect … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Roku not connecting to internet.tried serveral time from
roku not connecting to internet.tried serveral time from divice … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My netflex just stop in the middle of a show I was watching
my netflex just stop in the middle of a show I was watching and can't get back on … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Wireless router is fie but ROKU can notconnect to the
Wireless router is fie but ROKU can notconnect to the internet, provider is at&t … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I'm trying to reset my internet connection. I unplugged the
I'm trying to reset my internet connection. I unplugged the TV and also unplugged the power to the internet. I've tried this several times since yesterday. When I scan for a list of wireless connectes… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
My Roku says it is offline. I have put in the password
My Roku says it is offline. I have put in the password ***** and it does not connect. The password ***** ***** I have unplugged several times. Still not working..... … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x