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My new premier stopped streaming major pictures. It straems…

Customer Question
Hello my new premier...

Hello my new premier stopped streaming major pictures

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

It straems the other channels but plexus stops at 13

Technician's Assistant: When did you last update your Premier?

Windows it has been working fine for the few weeks ive had it

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Software Expert, I'll connect you shortly.

Customer:***@******.*** and yes I would appreciate help

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not sure

Submitted: 8 months ago.Category: Recorders and Players
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Customer reply replied 8 months ago
How do I update?
It's only been a few weeks since my son installed it
Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 8 months ago
Also its just Plex. Major movies that freezes at 13%.....
Customer reply replied 8 months ago
I have unplugged the box 2 or 3 times
Customer reply replied 8 months ago
Now it says
Unable to play video
Make sure server is running and has access to this video"
How do I do that?
What server ....where?
Customer reply replied 8 months ago
Hello?? Anyone there?
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
what the heck is a service offer?
Answered in 7 hours by:
12/12/2017
Electronics Technician: electronicsguy, Engineer replied 8 months ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 792
Experience: Worked on these instruments for over 15 years.
Verified
Hi welcome to just answer
I would assume the system is roku.
Who is your internet provider?
How far is your roku from wifi router?
Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
3 feet
Electronics Technician: electronicsguy, Engineer replied 8 months ago
Ok thanks for the update
Can you perform internet connection speed test. Go to a browser and type internet speed test and choose one of the application and then run. Please report upload and download speed
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