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Roku disconnect from tv and cant reconnect, I have smart tv…

Customer Question
Roku disconnect from tv...

Roku disconnect from tv and cant reconnect, I have smart tv an wifi working and have internet and found in tv where i connect to roku but it wont connect

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

Yes no problem, watched tv last night and this morning nothing

Technician's Assistant: Have you tried restarting both your digital media player and your router?

Yes

Submitted: 8 months ago.Category: Recorders and Players
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Answered in 17 hours by:
12/10/2017
Electronics Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Electronics Technician: Harry, Customer Service replied 8 months ago

Please remove the power cord from the ROKU

Wait 2 minutes

Plug in the power cord and power it on

Do you still have the issue?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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