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We've used Roku box for 1 yr. to watch Netflix and Hulu

Customer Question
We've used Roku box...

We've used Roku box for 1 yr. to watch Netflix and Hulu shows. on Thurs. 12/7, problem started. Today Fri. neither 1 connects at all, saying check WiFi, Internet, which I did.

Technician's Assistant: What Roku model do you have?

4620x

Technician's Assistant: What have you tried so far with your Roku media player?

Just checked connections and wires.

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 4 hours by:
12/9/2017
Electronics Technician: electronicsguy, Engineer replied 7 months ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 787
Experience: Worked on these instruments for over 15 years.
Verified
Hi welcome to just answer
Do you happen to have any other devices using the router?
How far is your Wi-Fi router from the roku?
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Customer reply replied 7 months ago
Wi-Fi is 2 rms. from Roku box. But is has been that way for a year and worked fine until now. My computer is connected to the WiFi and I'm using it now.
Electronics Technician: electronicsguy, Engineer replied 7 months ago
Thanks for the update.
Please go to your computer, open a browser and search internet connection speed test. Run it and report download and upload speed for your internet.
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Customer reply replied 7 months ago
please cancel this service. I found my own solution, without your assistance. Do not charge me because you didn't solve my problem. Thanks
Electronics Technician: electronicsguy, Engineer replied 7 months ago
Ok thanks
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Customer reply replied 7 months ago
Please cancel my call and don't charge me anything,.
Customer reply replied 7 months ago
Cancel my subscription now!
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