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I just bought a ruku player serial #yuoov5214304,device id #

Customer Question
I just bought a...

I just bought a ruku player serial #yuoov5214304,device id # i7h26cu214304 , and I would like to clear all of the imformation on the ruku player , such as e mail and pass word , how can I go about this , thank you for your assistance

Technician's Assistant: Who makes your media player? How old is it?

Ruko 5years old

Technician's Assistant: What have you tried so far with your media player?

Tried to watch a show and I get blocked by the pass word ,

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No and thank you

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 8 minutes by:
12/7/2017
Electronics Technician: Joe, Technician replied 7 months ago
Joe
Joe, Technician
Category: Recorders and Players
Satisfied Customers: 7,446
Experience: ASE cert tech for over 12 years, Auto, Marine and Home Electronics professional
Verified

Hello,

Thank you for allowing me to assist you, my name is Joe and I will be happy to help you with your concern today. Please bear with me for just a min while I form my reply to you.

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Electronics Technician: Joe, Technician replied 7 months ago

Have you tried going into settings and clicking on update the connection?

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