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Getting purple screen HDCP content disabled. Its a roku

Customer Question
Getting purple screen HDCP...

Getting purple screen HDCP content disabled

Technician's Assistant: Who makes your media player? How old is it?

Its a roku device and a couple years old

Technician's Assistant: What have you tried so far with your Roku media player?

Its not the stick

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Unplugged the roku device, switched HDMI from t.v.to roku and vice versa

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 1 minute by:
12/7/2017
Electronics Technician: Shahid, Technician replied 7 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,331
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Customer reply replied 7 months ago
Hello
Electronics Technician: Shahid, Technician replied 7 months ago

Hello, can you please get me the model number of Roku device in question?

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Electronics Technician: Shahid, Technician replied 7 months ago

This is JustAnswer, an independent support website and not the manufacturer / Roku support site.

** Phone call or any other offer is automated and not sent by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat**

** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

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Customer reply replied 7 months ago
4e6536074654
Electronics Technician: Shahid, Technician replied 7 months ago

It seems serial number.

Is it a Roku Box or Stick?

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Customer reply replied 7 months ago
Box
Electronics Technician: Shahid, Technician replied 7 months ago

OK - Have you tried to disconnect TV and Roku box power cords from power outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 7 months ago
Didn’t work, just cancel my request and refund my charge to visa
Electronics Technician: Shahid, Technician replied 7 months ago

OK, contact customer service via help link on main page of website for refund/ billing issue

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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