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When I turn on ruko for my Netflix I get this

Customer Question
When I turn on...

When I turn on ruko for my Netflix I get this message..resolution not supported on this tv. please change the resolution. check connected devices power. cable connection source selection.

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

I checked wifi ok I watched Netflix on Monday. tried yesterday and found problem

Technician's Assistant: Have you tried restarting both your digital media player and your router?

Yes

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I tried to reach you by phone. kept getting a callback

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 1 minute by:
12/6/2017
Electronics Technician: Shahid, Technician replied 7 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,302
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Welcome. My name is ***** ***** experienced technician. We are now connected together on this convenient but independent website where I am able to help you.

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Electronics Technician: Shahid, Technician replied 7 months ago

This is JustAnswer.com an independent support website and not the manufacturer/ Roku support site.

** Phone call or any other offer is automated and not sent by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat**

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Customer reply replied 7 months ago
hello
Electronics Technician: Shahid, Technician replied 7 months ago

Hello, have you tried to reboot Roku device?

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Customer reply replied 7 months ago
I did not realise I would be charged to talk on the phone.I would rather talk on the phone,but I cannot afford the cost.So I am going to leave now. please re-emburse my 5.00.
Electronics Technician: Shahid, Technician replied 7 months ago

Please contact customer service vi following link for any billing issue

http://ww2.justanswer.com/help

Thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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