Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I just installed my Roku and being a newly widowed old fart…

Customer Question
I just installed my...

I just installed my Roku and being a newly widowed old fart who is 65 I don't know what I do to get to use it on my TV Do I need to deal with Direct? I signed up for the free trial and then updated to almost no commercials(I think) but I am not sure what I do next/ Joan **********

Technician's Assistant: What Roku model do you have?

Roku Express+

Technician's Assistant: What have you tried so far with your Roku media player?

Nothing except hooking things up. That was simple the directions had pictures, hehhehe

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No just what dfo I do next

Submitted: 7 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 9 hours by:
12/5/2017
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,064
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you look on the TV and tell me on which port the Roku box is connected to please?

It will have a label above it such as HDMI 1, HDMI 2 ect

Please let me know

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
HDM1 sorry my TV is in another room so I have to go back and forth
Customer reply replied 7 months ago
I want to do it like this for awhile. Maybe it is something simple like getting a Roku account? I thought I did that but now I am not sure
Customer reply replied 7 months ago
Being newly widowed after 40years I am forced to learn things I never did. My husband and son used to do all this so I feel like a kindergarten
Customer reply replied 7 months ago
Are you still there?
Electronics Technician: Richard, Customer Service replied 7 months ago

Thank you

On the TV press the source / input button till it is on HDMI 1

Do you then see a signal?

Please let me know

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,064
47,064 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

774 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
Im stuck at rokuaccount. About 10 min. Im having a hard time
Yes im having a hard time setting my account up im getting frustrated … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
I can't connect - I get an error 14.12. I don't know - it is
I had spectrum out this morning to check my connections and I have a strong internet connection - I have done most everything in the Roku Customer Service help site. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Bought smart tv and a roku express need to hook up. The
Bought smart tv and a roku express need to hook up … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I'm writing on behalf of my wife :) We just bought a smart
I'm writing on behalf of my wife :) We just bought a smart tv with roku in it and she says that she gets these prompts to download content (that you pay for) if you sign up for a free trial. We are re… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Just purchased roku devise cant find lan signal. Roku
just purchased roku devise cant find lan signal JA: What Roku model do you have? Customer: roku express JA: What have you tried so far with your Roku media player? Customer: software update & to pay o… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a problem of not being able to view program,
I have a problem of not being able to view program, Everything works but viewing the program. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I am trying to connect my roku express to my internet. Roku
I am trying to connect my roku express to my internet … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Im trying to set up my Roku player. I have connected everyt
I'm trying to set up my Roku player. I have connected everything, put in my wifi info and then it rebooted, came to the screen to set time, went to done, screen went to welcome screen and it will take… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
I just purchased a roku and want to hook it up. Roku
I can't get on its saying my email or password ***** ***** … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I'am changing netflix using the mail .im set up using roku.
i'am changing netflix using the mail .im set up using roku … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Accidentally created a new account when we already have one.
accidentally created a new account when we already have one … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
My visa was hacked need to add another card. I bought
Everything working except acorn. My cewsit card needs to be changed. Don't know hos … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I purchased a new Roku media player internet connector and
I purchased a new Roku media player internet connector and an trying to set it up but it keeps rejection the the password ***** is on the router? Jim Wenger … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Cannot get my hand held device to connect to streamer box
Cannot get my hand held device to connect to streamer box just purchased. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We have two TV's each with their own Roku, one of them is
We have two TV's each with their own Roku, one of them is working like it has been, but the other one doesn't look right. It's really hard to find things. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I bought a Roku express yesterday for the tv at our summer
I bought a Roku express yesterday for the tv at our summer cabin. We have had a Roku 3 for a couple of years and love it. We have been taking the Roku 3 back and forth and it has worked great. The pur… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have signed up for netflix, but have an older Tv without
I have signed up for netflix, but have an older Tv without any MDI ports. Do you know where I can purchase a cable set to install Roku on an older tv set ? Joe … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I am trying to get my lineup and get started on my free try
i am trying to get my lineup and get started on my free try and roku thinks I duplicated another e-mail which is me. … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x