Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Roku one and a Bravia TV, every 5 to 10 minutes the…

Customer Question
I have a Roku...

I have a Roku one and a Bravia TV, every 5 to 10 minutes the picture will get a glitch where the picture and sound "jump" . Is the fault with the Roku or the Tv?

Technician's Assistant: Are all the cables at the back of your Bravia connected tightly to the right sockets?

Yes

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

HDMI

Submitted: 7 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 9 hours by:
12/5/2017
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,179
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

If you use another input device such as a DVD player, do you still get the same issue on that?

Please let me know

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
No the DVD player does not have any of these issues. Also not all of the streaming channels have the skipping or jumping in the picture, but Netflix for example is one that does.
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 777
777 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

777 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I have followed all of the steps to set up Roku, I selected
I have followed all of the steps to set up Roku, I selected HDMI 1. The menu does not display for further set up. I also hit reset, to no avail. What else can I try? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have been trying to get my Roku to open youtube for HOURS,
I have been trying to get my Roku to open youtube for HOURS, When I put in the code the red lime at the top keeps moving but nothing happens. I even have my credit card in but cannot get youtube tv to… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Have Roku and don't know how to exit to regular programs on
Have Roku and don't know how to exit to regular programs on charter? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
No sound..doesnt appear to be tv..have sound in CD..DVD..and
No sound..doesnt appear to be tv..have sound in CD..DVD..and TV..not Roku.. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I can't get to home or anything else on my Roku. I don't
I don't know but it is just the one without sound and picture adjustments … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I just got a new roku express. My tv is older but it has
I just got a new roku express. My tv is older but it has hdmi. Unfortunately, my sound is from a bose surround sound. I can't get the roku to play sound. my old roku had an av port … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Ready to start streaming. Sony tv 10 years old. Bravia 10
no I need to be connected for the first time today problems will come later … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
During viewing programs/shows, the viewing is interrupted
During viewing programs/shows, the viewing is interrupted and "HDPC UNAUTHORIZED" appears on the TV screen...every five minutes. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
We have had the roku for about a month and worked fine until
We have had the roku for about a month and worked fine until this past Thursday. When I go to the HDMI2 it says we have no signal, … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I had to move furniture so my Roku was disconnected.
I had to move furniture so my Roku was disconnected. Reconnected and now I have excellent video, but the audio is coming from my cable channel. Help … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Roku connected to HDTV by HDMI cable. Get video but no audio
Roku connected to HDTV by HDMI cable. Get video but no audio from tv speakers. However, when I connect headphones to Roku remote, audio works. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
D on our Roku we, Roku Premier, just started. Was working
just started. Was working fine an hour ago. Turned the tv off, but now there is no sound. Sound is working on cable. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Roku 2 which had been working fine with my SOny
I have a Roku 2 which had been working fine with my SOny Bravia HDTV until some months ago. Now after 15 or 20 minutes, the picture and sound begin blinking and I do see the purple HDCP message for an… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I am able to listen to my programs, but not see them. I have
i am able to listen to my programs, but not see them. I have tried many selections as well as other programs like sling.tv, net flex etc. I am able to get these on my tv and can click on the program a… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
1. I turn on my Samsung tv 2. I change the source to
Hello 1. I turn on my Samsung tv 2. I change the source to HDM1/DV! 3. The word Roku comes across the screen 4. I use the Roku remote and hit the netflix button 5. The netflix options come up, I scrol… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I JUST SET UP OUR ROKU- WE DONT HAVE CABLE BUT DO HAVE 5 MAGS
I JUST SET UP OUR ROKU- WE DON'T HAVE CABLE BUT DO HAVE 5 MAGS OF DSL COMING IN TO THE HOUSE- SO FAR I CAN'T GET IT TO SHOW ON OUR TV- DO WE NOT HAVE ENOUGH MAGS OF DSL?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have connected the roku box to my phillips tv with an hdmi
I have connected the roku box to my phillips tv with an hdmi cable. when I try to find the device what should I select? I keep getting a message, "no video signal" what is the name of the Roku device?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
i cant seem to watch my roku if the tv is powered off..i am
i can't seem to watch my roku if the tv is powered off..i am traveling to london and would like to watch my tv without having to keep the tv powered on at my apartment..is this possible?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x