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My Roku devise was purchased before 2015. I recently found…

Customer Question
My Roku devise was...

My Roku devise was purchased before 2015. I recently found out that I should be able to get You tube on my roku devise so I can stream it on my flat screen but when I go to roku, it says you tube is not available. Do I need to purchase a newer roku or ahwt is it I am doing wrong? Thanx

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

Yes my iphpne works well.

Technician's Assistant: Have you tried restarting both your digital media player and your router?

What's a digital media player?

Technician's Assistant: The Video Technician will be able to walk you through that. Anything else you want the Video Expert to know before I connect you?

Yes. I'm over 70 and my tech knowledge is very llimmited so I would hope you would overlook these shotcomings and try to help this dinosaur

Submitted: 4 months ago.Category: Recorders and Players
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 10 hours by:
12/5/2017
Electronics Technician: Richard, Customer Service replied 4 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 44,466
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you able to tell me please which model Roku you have?

Please let me know

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Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 773
773 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Louie

Louie

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773 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Dr. Fix-It

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Engineer John C.

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Daniel

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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