Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My ROKU overheated and will not work. What can I do? I knew…

Customer Question
My ROKU overheated and...

My ROKU overheated and will not work. What can I do?

Technician's Assistant: What Roku model do you have?

I knew you were going to ask that. Can you wait one moment. I got it on Amazon, so I can pull that up quickly.

Technician's Assistant: What have you tried so far with your Roku media player?

Roku Ultra - HD and 4K UHD Streaming Media Player with HDR, Enhanced Remote with Voice Search
Sold by: Amazon.com LLC
$104.24

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

The only thing I knew to do was unplug it and let it cool down. That did not help.

Submitted: 7 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 31 minutes by:
12/4/2017
Electronics Technician: Joe, Technician replied 7 months ago
Joe
Joe, Technician
Category: Recorders and Players
Satisfied Customers: 7,447
Experience: ASE cert tech for over 12 years, Auto, Marine and Home Electronics professional
Verified

Hello,

Thank you for allowing me to assist you, my name is Joe and I will be happy to help you with your concern today.

Do you mind me asking you how you were able to tell it overheated?

Do you remember when you purchased it?

Thanks,

Joe

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 777
777 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

777 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I have 3 Roku Streaming sticks on 1080p TVs, but unless I
I have 3 Roku Streaming sticks on 1080p TVs, but unless I switch to 720 during setup, I can't get the video to come on the TV. Why does that happen, and is there anything I can do to get my TVs back t… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Can I download an app to my Roku? Apk It's an ultra. Just
Just got it today I pay for a IPTV service but I can't put the app or anything on the roku … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My remote has stopped working. Have changed batteries, tried
My remote has stopped working. Have changed batteries, tried the locator buttom....nothing! … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
Hdcp keeps coming on tv I can hear sound but no video. I
Hdcp keeps coming on tv I can hear sound but no video … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
We have a ROKU account and have not used it in several
We have a ROKU account and have not used it in several months. We have now forgotten how to get it up on the TV and procedure for … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I ' I just purchased a Roku Ultra (hd,4k,hdr) and a Sony
I just purchased a Roku Ultra (hd,4k,hdr) and a Sony Bravia smart tv; 49x900f (4k,hdr,ultra hd. How do I hook these up without having to use a Spectrum cable box, while being able to get cable channels and also netflex and other movie channels . I have a powerful router 300 MBPS thanks *****: The Video Technician will be able to walk you through that. Anything else you want the Video Expert to know before I connect you?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Just bought roku ultra. Remote worked initially then
Just bought roku ultra. Remote worked initially then stooped … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Just set up new ROKU and won't take wild id or password. The
Just set up new ROKU and won't take wild id or password … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Does the Roku ultra have a DVR. I haven't bought one yet but
I haven't bought one yet but I'm thinking about the Roku ultra … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I'm kinda new at his so I'e got questions: I don't have a
I don't have a player yet. Getting questions answered first. 1. My local channels are not available so I need to get an antenna. How does this interface with a Roku device? 2. I want to stream live network tv and be able to record programs or series. Can Roku do this? 3. … read more
Harry
Harry
2,035 satisfied customers
I have a 4k Samsung TV do I need a 4k dvd blur ray player to
I have a 4k Samsung TV do I need a 4k dvd blur ray player to watch 4k movies … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I Roku Ultra (4k HDR) i just bought a new LG 4k television
I Roku Ultra (4k HDR) i just bought a new LG 4k television and am having trouble with Roku staying on line. It periodically drops the signal and has to be reset on the unit. Can you tell me what I mig… read more
Harry
Harry
2,035 satisfied customers
On 3 occassions i have rented a movie from Vudu with my
On 3 occassions i have rented a movie from Vudu with my Ultra Roku. Each time when renting a UHD movie I get error message HCP 2.2 not supported. I do have Samsung UHD tv, which uhd works fine with Ne… read more
Harry
Harry
2,035 satisfied customers
I want to set my friend up with roku. She has xfinity xg1p
I want to set my friend up with roku. She has xfinity xg1p box with available hdmi input...I don't know which roku to get for her … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Have the Roku unit Utah keeps coming apart..what is the best
Have the Roku unit Utah keeps coming apart..what is the best streaming stick? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I just got my Roku ultra and I'm trying to set it up but I
Hi I just got my Roku ultra and I'm trying to set it up but I still see cable and no Roku channels. We are Comcast xfinity customers. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a roku stick and I am trying to watch NBC sports but
I have a roku stick and I am trying to watch NBC sports but every time I try to play something I get a media error that says the media format is unknown or unsupported?… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Panasonic bdt210. It streams HD and 5.1 from Netflix
I have a Panasonic bdt210. It streams HD and 5.1 from Netflix and Vudu. But when It comes to Amazon, it streams HD video but only 2.0 sound. Amazon claims that my machine model "does not support" thei… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x