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I have a Roku 3 that just stopped working. 3. It says 423OX…

Customer Question
I have a Roku...

I have a Roku 3 that just stopped working.

Technician's Assistant: What Roku model do you have?

3

Technician's Assistant: What have you tried so far with your Roku media player?

It says 423OX on the bottom.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

We've tried wireless and wired connections. Neither one will connect.

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
12/4/2017
Electronics Technician: Shahid, Technician replied 7 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Electronics Technician: Shahid, Technician replied 7 months ago

Please provide bit more details about the issue you're having with Roku-3 device.

Does it power On and shows home screen?

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Customer reply replied 7 months ago
everything shows up it just won't connect to the internet.
Electronics Technician: Shahid, Technician replied 7 months ago

OK, have you tried to reboot Roku box?

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Customer reply replied 7 months ago
several times.
Electronics Technician: Shahid, Technician replied 7 months ago

OK, have you tried to restore it to default settings?

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Customer reply replied 7 months ago
Probably not. we can try that.
Electronics Technician: Shahid, Technician replied 7 months ago

Sure, find Reset button on rear of Roku device, push it with pointed object for 3 seconds while Roku power is On to reset the device, go through setup, network setup and reply back with the result

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Customer reply replied 7 months ago
resetting now...
Electronics Technician: Shahid, Technician replied 7 months ago

OK, please take your time

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Customer reply replied 7 months ago
OK, it looks like that worked. Thank you.
Customer reply replied 7 months ago
How do I end this chat and get my $5 back?
Electronics Technician: Shahid, Technician replied 7 months ago

Nice, glad to know problem is resolved.

Not sure why you want money back as I have worked on it and fix the issue through this chat?

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Electronics Technician: Shahid, Technician replied 7 months ago

I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.
Thank you.

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Customer reply replied 7 months ago
I was told the $5 was refundable. I didn't know what the $5 was for, just that I couldn't get any customer service without it. Had I known it would cost $5 we probably would have thought to reset it ourselves.
Customer reply replied 7 months ago
Now I've been charged $30??? This is a ripe off!
Electronics Technician: Gina-Moderator, Moderator replied 7 months ago
Gina-Moderator
Gina-Moderator, Moderator
Category: Recorders and Players
Satisfied Customers: 13
Experience: Moderator at JustAnswer
Verified
Hello:
I'm Gina, a moderator for this topic. It appears that you thought you were contacting Roku re: your issue and found JustAnswer accidentally.
Since that is the case, I've reversed your charges back to the original funding source for you.
I do apologize for the confusion.
Have a great day!
Gina
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Category: Recorders and Players
Satisfied Customers: 13,321
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Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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