Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Are you there?

Customer Question
Hello. Are you there?...
Hello. Are you there?
Submitted: 7 months ago.Category: Recorders and Players
Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
12/3/2017
Electronics Technician: Pete, Engineer replied 7 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,338
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

Ask Your Own Recorders and Players Question
Electronics Technician: Pete, Engineer replied 7 months ago

What is the model number of the remote that you are using?

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
N2QAHB000012
Customer reply replied 7 months ago
This remote was working perfectly fine (at least as far as powering up the unit and operating DVD) until I experimented and switched to "2" from "1".
Electronics Technician: Pete, Engineer replied 7 months ago

Which setting did you change?

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
On the remote I had clicked on the "Action" button, which brought up onto the TV screen different settings options. One of them was for "remote." It offered three different settings with no descriptions, simply #1, 2 or 3. It was set on 1 and I chose 2 just to see if I could get the remote to control both the DVD as WELL AS the VHS. Ever since, the remote controls nothing.
Electronics Technician: Pete, Engineer replied 7 months ago

Ok, try removing the batteries for 1 hour to reset the remote and let me know if that works?

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
I'm hoping to simply somehow get back into those settings so I can restore the remote option to #1. But now I have no way of doing so because I can't get back into the settings without using the remote.
Customer reply replied 7 months ago
ok ... will do.
Electronics Technician: Pete, Engineer replied 7 months ago

Let me know how it goes...

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
Okay .... .I waited an hour, replaced the batteries, and the remote still is not working. Anytime I click on any remote button, the unit lights up the word "REMOTE " on its front panel, but nothing else happens.
Electronics Technician: Pete, Engineer replied 7 months ago

Ok, let me check with the other techs on this one.

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
Again, this remote quite functioning IMMEDIATELY after I switch from "#1" to "#2" in the remote settings for this unit. Thank you.
Electronics Technician: Louie, Technician replied 7 months ago
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 13,430
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, please post back what is displayed on the DMR-E75V's small screen everytime the remote is attempted to be used with it.

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
Hi Louie,
Anytime I click on any button located on the remote "Remote" lights up on the screen and to the left of that, "2CH." There is also some symbol just after the "H" but I can't make it out.
I am trying to pull up the options onto my TV screen once again so that I can get back into the options that it displays for the remote control. There were three options (1, 2, and 3). It was set to I, I selected 2, and ever since, the remote ceased functioning.I must be leaving for work soon but will respond back when I can. I won't be able to be in front of the unit again until later this evening. Thank you.
Electronics Technician: Louie, Technician replied 7 months ago

Appreciate the post back.

Please click / tap HERE and try.

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
That did not work. The messages disappear after holding down Enter and 2 for 5 seconds and the time clock reappears, but then when I hit enter or any other button on the remote, the same two error messages ("2CH" and "Remote") reappear.
Electronics Technician: Louie, Technician replied 7 months ago

Interesting...

If still able, let's try just ENTER and 2 for 2 seconds.

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
That didn't have any affect.
Electronics Technician: Louie, Technician replied 7 months ago

Please try:

  • ENTER and 1;
  • ENTER and 3.
Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
That also had no affect.
Electronics Technician: Louie, Technician replied 7 months ago

Let check the remote even if just for test purposes and to eliminate it as a suspect.

With fresh batteries correctly installed, point the remote towards the lens of an active digital camera.

For every press of any/all button(s) on the remote particularly the ENTER and 2 buttons, there should be a bright light that would register on the LCD screen of the camera. No light, no infrared transmission from the remote; remote most likely faulty.
Perhaps the video HERE may shed insight.

Try pressing lightly and then press harder on the buttons. Compare light on camera display.

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
I don't have a digital camera other than my very basic cell phone. I tried with that (I don't think it's an LCD screen) and saw nothing.
However, the instant I click any button on the remote, including "enter" or "2", the "2CH" and "Remote" messages immediately light up on the unit's screen. It's seems to be sending a signal just fine. Also, the remote was working perfectly fine until IMMEDIATELY after I made the switch in settings from option "1" to option "2"
Electronics Technician: Louie, Technician replied 7 months ago

I understand.

I was hoping to confirm that the remote is able to send the signal just once and not "bouncing" multiple even with just a single press.

Bear with me for a last try; press and hold ENTER button then while STILL pressing on the ENTER button, press and hold likewise the 2 button.

This time please press harder as a single motion.

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
We had tried that earlier, both waiting 2 seconds and then 5 seconds. If I wait 5 seconds both messages disappear from the screen and the time stamp then shows, but if I push any button after that I get the same 2CH-Remote message appearing again.
Electronics Technician: Louie, Technician replied 7 months ago

The above are the only prescribed approach to the described issue hence proposed to do multiple tries with slight variations even pressing harder and the camera test.

Would you prefer a third opinion / alternate approach to your concern?

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
I suppose that would cost even more money?
Electronics Technician: Louie, Technician replied 7 months ago

Sorry but my participation is strictly limited to technical, repair and/or installation issues as well as related information.
Billings & payments concerns including membership/subscription are best addressed by Customer Support.

Ask Your Own Recorders and Players Question
Customer reply replied 7 months ago
Does this mean I'm still charged even though the problem wasn't resolved?
Customer reply replied 7 months ago
This is my first time using this service.
Electronics Technician: Louie, Technician replied 7 months ago

Please contact Customer Service to have this taken cared of prior to any / all other interactions.

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 13,430
13,430 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

13,430 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
Roku says i have no ertnet connection what do i do? I don't
roku says i have no ertnet connection what do i do? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
It's not helping. I have got a computer monitor. To turn it
It's not helping JA: Who makes your media player? How old is it? Customer: I have got a computer monitor JA: What have you tried so far with your media player? Customer: To turn it on JA: Anything els… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Cannot connect internet to roku. Excellent strength. I am on
excellent strength. I am on my laptop now and have internet access. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
My computer is connected and working (of course) but the
My computer is connected and working (of course) but the roku is not connected to the proper network … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I purchased a Ruku usb devise some time ago. Now I have a
Hi my name is***** and I purchased a Ruku usb devise some time ago. Now I have a different router and my phone eill not sink up to my devise? Any thoughts … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I HAVE A SONY WALKMAN s 50 IT HAS A PICTURE AND NO SOUND i
I HAVE A SONY WALKMAN s 50 IT HAS A PICTURE AND NO SOUND i CAN'T HEAR A SOUND THROUGH HEADPHONES… read more
Harry
Harry
2,035 satisfied customers
My roku remote not working right an i just got new wifi box
my roku remote not working right an i just got new wifi box so i got new pass word .an i cant use app to conect with my phone is there any thaing i can do … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I am unable to connect my Roku to my home network. It is
I am unable to connect my Roku to my home network. It is working on my phone and computer but my roku device is not seeing my network and therefore I cannot connect to it. I have reset it a couple of … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Unit doesn't work after I follow the prcedure, Brand new
As soon as I bought it. I have never streamed with it … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
What I have to do to reach Bein sports connect or Bein Max
What I have to do to reach Bein sports connect or Bein Max perfect streaming I have the firestick 5 alexa … read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
Just got a new internet provider for tv. Now I cannot get my
just got a new internet provider for tv. Now I cannot get my surround sound blue ray to sync to tv to control volume. Blu Ray is connect to tv by cable, I have blue ray on tv but cannot control sound.… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Roku went off mid show, Roku xd - about 5 years, I had tried
It kept wanting me to reconnect the wireless. I did. typed in right code and everything. Even unplugged the ATT box.… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I got a TiVo and it wont configuring I restart it a number
I got a TiVo and it wont configuring I restart it a number of times … read more
Pete
Pete
Engineer
20,338 satisfied customers
Have a rowe cd-100h jukebox the problem is the title pages
have a rowe cd-100h jukebox the problem is the title pages do not flip when button pushed on display or from inside unit, changed out the title rack-keyboard assy but did not work. by turning title pa… read more
Pete
Pete
Engineer
20,338 satisfied customers
I have a Panasonic dmr-ez48v with a digital turner. My problem
I have a Panasonic dmr-ez48v with a digital turner. My problem is that now it will not record at the programmed time that is set on. It simply does not record much of anything.… read more
Pete
Pete
Engineer
20,338 satisfied customers
I have a Panasonic DMRZ28 after a power outage at my home
I have a Panasonic DMRZ28 after a power outage at my home the recorder will not record. It says that the recording has been stopped because of copyright. I have not had this problem before.… read more
Pete
Pete
Engineer
20,338 satisfied customers
I want to play DVD's using a remote DVD player on a USB
I want to play DVD's using a remote DVD player on a USB connection. Do I need a driver to do this?… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
My dvd recorder model DMR- EA18 cannot accept any dvd disk, all time s
my dvd recorder model DMR- EA18 cannot accept any dvd disk, all time saying disk is incompatible. how to correct this problem?… read more
Pete
Pete
Engineer
20,338 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x