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Everything was fine for the past several years,then suddenly…

Customer Question
Everything was fine for...

Everything was fine for the past several years,then suddenly while watching showcase the other night the tv went blank then the ominous revolving circle,went on forever. bought a new roku its better but still taks 15min. or more to load a tv program and sometimes the pictire is blury at first. now im not sure if i need a faster modem or not.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Only hdmi

Technician's Assistant: Was there a power outage recently?

Not to my knowledge its a vacation home but we can always tell about power because of the clocks and all were working

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not sur

Submitted: 4 months ago.Category: Recorders and Players
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Answered in 1 minute by:
12/2/2017
Electronics Technician: Aric, Technician replied 4 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 46,678
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 4 months ago

What's the model number off of the back of the TV? Also what were you viewing from on the set- was it a built in TV app, a cable box, a DVD player? Please elaborate.

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Customer reply replied 4 months ago
its an LG 46LD55, was watching, using Spectrum as my internet service and roku to view shows, i have a modem from the internet provider and my own netgear router.
Electronics Technician: Aric, Technician replied 4 months ago

Okay, the circle spinning when using Roku means the Roku lost signal from the router. So this could be due to bandwidth issues, or internet issues. Please go to the link below and tell me what you get:

http://www.speedtest.net

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Electronics Technician: Aric, Technician replied 4 months ago

Hello?

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Customer reply replied 4 months ago
I'm here
Lost your site,hit wrong button but the test was around 45
Electronics Technician: Aric, Technician replied 4 months ago

45 MBPS Download? Or....?

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Electronics Technician: Nathan, Technician replied 4 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 28,969
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

When you did that speed test, what device was used and where was it located?

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Customer reply replied 4 months ago
Sorry, finally got in touch with my internet provider,thanks!
Electronics Technician: Nathan, Technician replied 4 months ago

You're very welcome

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Electronics Technician: Nathan, Technician replied 4 months ago

Hello, it appears your question is still open.

Do you need more help with this?

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Nathan
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 28,969
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Experience: Electronics technician for install, troubleshooting, and repairs.

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