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Am getting only a black screen with the ROKU name in white…

Customer Question
Am getting only a...

Am getting only a black screen with the ROKU name in white letters bouncing around. Can't get to home and can't do anything to get there!

Technician's Assistant: What Roku model do you have?

I don't know. Have had it for several years, so obviously not new.

Technician's Assistant: What have you tried so far with your Roku media player?

Changed the batteries in the remote. What else is there to try?

Technician's Assistant: The Video Technician will be able to walk you through that. Anything else you want the Video Expert to know before I connect you?

No, thanx.

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 2 minutes by:
11/30/2017
Electronics Technician: Nathan, Technician replied 7 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 30,849
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

As a starting point, we'll need to reset the roku system:

Power off the tv and disconnect both power and hdmi from the roku.

Remove the batteries from the roku remote

Wait 5 minutes,

reconnect hdmi, power the tv on, then plug the roku power back in

put in a new set of fresh batteries into the roku remote

when you see the roku logo show on screen, press and hold the HOME button on the roku remote for 15 seconds.

Let me know the results.

Thank you,

Nathan

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Electronics Technician: Nathan, Technician replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Satisfied Customers: 30,849
30,849 Satisfied Customers
Experience: Electronics technician for install, troubleshooting, and repairs.

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