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How do I turn off the mute funtion on a Sony hcd-ec55, 6+

Customer Question
How do I turn...

How do I turn off the mute funtion on a Sony hcd-ec55

Technician's Assistant: How long have you had your HCD-EC55?

6+ years, I have sound when playing a cd but not when I select the radio

Technician's Assistant: Who makes your speaker or sound system?

Sony

Technician's Assistant: What have you tried so far with your Sony system?

Sony suggest turning off the mute setting but I can not find any info as to how to accomplish that

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 21 hours by:
11/30/2017
Electronics Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Recorders and Players
Satisfied Customers: 21,964
Experience: 10+ years
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Electronics Technician: Josh, Technician replied 7 months ago

Have you tried turning the volume knob all the way up when it is showing the radio?

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Customer reply replied 7 months ago
as I mentioned the speakers work just fine when I'm playing a cd
Customer reply replied 7 months ago
Are you still there?
Electronics Technician: Josh, Technician replied 7 months ago

Have you tried a couple of radio stations?

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Customer reply replied 7 months ago
both am and fm
Electronics Technician: Josh, Technician replied 7 months ago

Do you hear static noises?

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Customer reply replied 7 months ago
No, no sound at all. Sony said I should turn off the mute but there is no information on how to turn it on or off
Customer reply replied 7 months ago
As you are not able to call me I hope that there will not be the $26 charge to my account
Electronics Technician: Josh, Technician replied 7 months ago

I am not aware of any button or setting for mute on this device.

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Customer reply replied 7 months ago
I can't find any either so their info was incorrect. Do you have any other ideas? I don't want to keep you hanging on for nothing.
Electronics Technician: Josh, Technician replied 7 months ago

No, whoever you spoke to either had the wrong information pulled up or they were not sure about your system.

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Customer reply replied 7 months ago
This was an online suggestion in their troubleshooting section
Electronics Technician: Josh, Technician replied 7 months ago

For that model? It was likely for another model

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Customer reply replied 7 months ago
do you have any other ideas or thoughts, or should I just buy another unit?
Electronics Technician: Josh, Technician replied 7 months ago

I would recommend replacing the unit.

You can buy the same unit for around $50 online used

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Customer reply replied 7 months ago
Thanks for you help. Sorry you could not help me, Have a nice day
Electronics Technician: Josh, Technician replied 7 months ago

You're welcome

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