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My insignia DVD player will not open. The player is on, but…

Customer Question
My insignia DVD player...

My insignia DVD player will not open. The player is on, but i can't open it.

Technician's Assistant: What Insignia model do you have?

NS-BRDVD4

Technician's Assistant: What have you tried so far with your Insignia media player?

Turning it on and off and pushing th open button

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Not that I can think of

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 2 hours by:
11/29/2017
Electronics Technician: electronicsguy, Engineer replied 7 months ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 790
Experience: Worked on these instruments for over 15 years.
Verified
Hi welcome to just answer
Can you listen to the motor noise when you press open or close button. Please bring your ear closer to the system as possible
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Customer reply replied 7 months ago
Ihear it once in awile
Electronics Technician: electronicsguy, Engineer replied 7 months ago
Are you able to take the top cover to do a visual inspection?
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Customer reply replied 7 months ago
No
Electronics Technician: electronicsguy, Engineer replied 7 months ago
Ok there is a belt that moves the tray in and out. The belt is the problem. I wanted you to do a visual inspection to confirm the problem
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Customer reply replied 7 months ago
I really would like a refund. You were of no help.
Electronics Technician: electronicsguy, Engineer replied 7 months ago
Sorry for the experience, it is difficult to tronlshoot the door problem online. The problem is related to the mechanism that moves the door. Unfortunately, I cannot visualize the finding without your help taking the top cover. I have two suggestions for you: consider repair and replacement cost, or find a local repair shop that can perform evaluation and repairs.
I will send a refund request
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