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Der-xw385 says HDD drive is full, only 10% left (full?) and…

Customer Question
Der-xw385 says HDD...

Der-xw385 says HDD drive is full, only 10% left (full?) and instructs to delete some recorded titles. ‘Playback contents’ screen reports “All titles will be displayed” (none were) and “No recorded title.”

Technician's Assistant: How long have you had your DER-XW385?

10 yrs approx

Technician's Assistant: What have you tried so far?

Pressed every button on remote, switch unit off, unplugged for 24 hours.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

When on the playback screen showing the above msgs, the option button gives a list “playback, delete title (wish I could) and other functions but the only active choice (in yellow) is “All titles” which returns to the mostly blank playback contents screen displaying the “All titles recorded etc” msg.

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 4 hours by:
11/29/2017
Electronics Technician: Pete, Engineer replied 7 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,361
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 7 months ago

If restarting the system did not help then you will need to try a factory reset.

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Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
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Pete.
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