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Can not access channels from the screen page. Samsung and…

Customer Question
Can not access channels...

Can not access channels from the screen page

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung and it's brand new, Nov 24th 2017 could not access channels and features.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

Nov 24, 2017. Roku channels could be watched

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 1 minute by:
11/28/2017
Electronics Technician: Shahid, Technician replied 7 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,317
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Electronics Technician: Shahid, Technician replied 7 months ago

I'm sorry you're having trouble with it, I need more info to troubleshoot the problem.
1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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