Recorders and Players

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Requiring me to sign on but doesn't allow me to do so.

Customer Question
Requiring me to sign...

Requiring me to sign on but doesn't allow me to do so. Stymied at every turn

Technician's Assistant: Who makes your media player? How old is it?

My roku is one year. My TCL TV is about 2 years. Had no trouble previously.

Technician's Assistant: What have you tried so far with your Roku media player?

Does not recognize my email address so no new password

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don't think so.

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 4 hours by:
11/28/2017
Electronics Technician: Pete, Engineer replied 7 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,339
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 7 months ago

Is the Roku device connected to internet ok?

Have you tried restarting your wireless router?

Have you also tried pressing the reset button on the Roku to reset it?

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Category: Recorders and Players
Satisfied Customers: 20,339
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Experience: Over 16 years experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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