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Trying to cast to my tv crave tv. Modle number is DP42840.

Customer Question
Second opinion] Trying to...

Second opinion] Trying to cast to my tv crave tv

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Modle number is *****

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

JUST trying to cast to my rokufrom my android phoneor pc

Technician's Assistant: How long has this been an issue with your DP42840? What happened right before this?

Nothing happened this is our first time trying

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Just want to cast from a pc or an android phone

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 4 hours by:
11/28/2017
Electronics Technician: Pete, Engineer replied 7 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,371
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 7 months ago

On the Roku Settings menu, select System - Screen Mirroring.

Ensure that "Enable screen mirroring" is selected.

You can then cast from the Android computer by selecting Display > Cast Screen in the settings menu.

Let me know if that works for you?

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Customer reply replied 7 months ago
The tv menu doesn't work we dont have the original remote controll for my tv
Electronics Technician: Pete, Engineer replied 7 months ago

Are you using a Roku device attached to your TV?

If so, which Roku model is it?

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Customer reply replied 7 months ago
The model number is *****
Customer reply replied 7 months ago
Should be able to cast from smartphone to roku
Customer reply replied 7 months ago
Can you please help me
Electronics Technician: Pete, Engineer replied 7 months ago

Ok, so firstly can you view the Roku ok on the TV?

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Electronics Technician: Pete, Engineer replied 7 months ago

Can you access the Roku menu using the Roku remote?

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