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My Roku won't connect to the internet. My computer is

Customer Question
My Roku won't connect...

My Roku won't connect to the internet

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

My computer is connected to the internet

Technician's Assistant: Have you tried restarting both your digital media player and your router?

No

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I don't think so

Submitted: 7 months ago.Category: Recorders and Players
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Are you going to call me?
Answered in 5 hours by:
11/25/2017
Electronics Technician: Pete, Engineer replied 7 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,322
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 7 months ago

If your Roku will not connect but other devices are able to connect ok then there may be a glitch with your wireless router.

Try restarting your wireless router. Also restart any other modems, extenders, switches, etc. if you are using those.

Then try connecting the Roku to your wifi network again.

You may need to reset the Roku using the small reset button on it as well.

Let me know if that works?

--------------------

Happy Holidays!
Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
Pete.
--------------------

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