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My remote is not activating the page. I have changed

Customer Question
My remote is not...

My remote is not activating the page. I have changed batteries when there was a notice they were low. Next step please.

Technician's Assistant: Who makes your media player? How old is it?

Thank you Pearl. Media player? one year old.

Technician's Assistant: What have you tried so far with your media player?

Pressed the reset button. Waited until the green light went off and tried again. No results

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Can,t think of anything

Submitted: 7 months ago.Category: Recorders and Players
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Answered in 6 hours by:
11/25/2017
Electronics Technician: Pete, Engineer replied 7 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,338
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 7 months ago

Please confirm the make and model number of your device?

Also the model number of the remote that you are using?

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Electronics Technician: Pete, Engineer replied 7 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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