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Stuck on a screen that has home -steaming channels &

Customer Question
Stuck on a screen...

Stuck on a screen that has home -steaming channels & settings no matter what i do can’t get back to hulu or anything else

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

WiFi is good it looks like the spot where to set up roku but I already set it up

Technician's Assistant: Have you tried restarting both your digital media player and your router?

Yes and unplugged router also

Submitted: 5 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
11/25/2017
Electronics Technician: Aric, Technician replied 5 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 46,724
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 5 months ago

What device are you having problems with today (example: Roku, Smart TV, Firestick, etc.)?

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Customer reply replied 5 months ago
Roku stick
Electronics Technician: Aric, Technician replied 5 months ago

Okay, is this the first time setting this up- or how long have you owned it for please?

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Electronics Technician: Aric, Technician replied 5 months ago

Note that the site will send you a phone call offer- that is NOT from me. It is sent without my consent and I am not available by phone. To see MY REPLY, "X" out of the offer and view the page that we have been typing on. Also note that any offers for subscriptions or promotions are NOT something I am privy to. I am an independent tech and am only paid with a positive rating for my service. If you understand, please simply say "I Understand" on this page, and we can continue with your Tech issue.

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Customer reply replied 5 months ago
Just set it up today was working fine then i was looking areound its at the area to set up
Electronics Technician: Aric, Technician replied 5 months ago

Okay, try a reboot.

Shut the TV off, then unplug the Roku stick from the TV. Unplug the power cord from the Roku for 20 seconds and plug it back on. Plug the Roku back into the TV. Remove the remote batteries and reinstall them. Turn the TV on and let me know if you can get the Roku to respond.

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Customer reply replied 5 months ago
I am at the set up area
Electronics Technician: Aric, Technician replied 5 months ago

Okay....so I'm not sure what you're saying. Are you all set now, or are you still stuck?

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Electronics Technician: Aric, Technician replied 5 months ago

Are you still with me here?

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Customer reply replied 5 months ago
I was set up Did what you said still on the screen I first said
Customer reply replied 5 months ago
Still stuck
Customer reply replied 5 months ago
Is no one there
Electronics Technician: electronicsguy, Engineer replied 5 months ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 752
Experience: Worked on these instruments for over 15 years.
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Phone call session started
Electronics Technician: electronicsguy, Engineer replied 5 months ago
Hi
I am the expert who accepted your phone call. When would you like to talk?
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electronicsguy
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 752
752 Satisfied Customers
Experience: Worked on these instruments for over 15 years.

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