Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Everything on ROKU works on my television except Netflix. I…

Customer Question
Everything on ROKU works...

Everything on ROKU works on my television except Netflix. I can get Netflix on my computer but not on my television.

Technician's Assistant: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device?

Signal is strong. Yes, other devices connect.

Technician's Assistant: Have you tried restarting both your digital media player and your router?

Do you mean have I unplugged for 10 seconds? Yes, multiple times.

Technician's Assistant: The Video Technician will be able to walk you through that. Anything else you want the Video Expert to know before I connect you?

No. Thank you.

Submitted: 8 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 2 minutes by:
11/24/2017
Electronics Technician: Richard, Customer Service replied 8 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,276
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to run netflix? And how long ago did it stop working?

Please let me know

Thank you

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
It stopped last night. It reads "Your Roku player is unable to complete the requested action. please try again later. If this problem persists, please unplug your player, wait 10 seconds, and plug it back in." I did the unplug thing numerous times yesterday and this morning.
Electronics Technician: Richard, Customer Service replied 8 months ago

Thanks

Which model Roku do you have?

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
2500x
Electronics Technician: Richard, Customer Service replied 8 months ago

Thanks

On the back of it is a reset button, using a paperclip pusjh this in for 10 seconds then release.

Wait 5 minutes and it will reset

Set it up again and tell me if Netflix then works please

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
Okay. I'll try it right now.
Electronics Technician: Richard, Customer Service replied 8 months ago

Thank you

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
it is asking for the networks' password. What is that?
Electronics Technician: Richard, Customer Service replied 8 months ago

That is your wifi password

Do you recall what this is?

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
I don't.
Electronics Technician: Richard, Customer Service replied 8 months ago

Do you have a windows computer connected to your wifi network?

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
Not sure what you mean by a "windows" computer but I have a computer that uses the wi-fi
Electronics Technician: Richard, Customer Service replied 8 months ago

Is the computer running windows?

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
Thanks, let's continue from here.
Electronics Technician: Richard, Customer Service replied 8 months ago

Is the computer running windows?

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
Do you mean can I open window? The question confuses me. I'm not at all techy - 65 years old and not a fan of technology! :-)
Electronics Technician: Richard, Customer Service replied 8 months ago

Ok, the computer that is connected to wifi, what is the make and model of it?

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
I have a DELL. The back does not say MAKE or MODEL but it's Inspiron 15 and the bunch of numbers are 41113/SDPP12015 (I hope they are very small).
Electronics Technician: Richard, Customer Service replied 8 months ago

Thanks

We can get the password ***** this.

Press the windows key + R and type in

ncpa.cpl

Press enter

Right click on the wireless connection and click on Status

Then click on wireless properties

Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use

Let me know how you go please

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
I don't see a security tab.
Customer reply replied 8 months ago
I am in Wi-Fi properties
Electronics Technician: Richard, Customer Service replied 8 months ago

yes please carefully follow the instructions and you will ssee the password ***** use

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
I cannot follow instructions because I am in Wi-Fi properties but I do not see a security tab. Should I hit the configure button?
Customer reply replied 8 months ago
Are you still here?
Electronics Technician: Richard, Customer Service replied 8 months ago

Yes I am here.

If you do not see security then you are not connected to wifi...

What is the make and model of your wifi router

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
I am connected or I couldn't get on google or whatever. I get Netflix on my computer... just not on the television. I am definitely connected. Century Link PK5001Z
Electronics Technician: Richard, Customer Service replied 8 months ago

Check on the comcast router and you will see the wifi password ***** on it to use

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
Comcast router? Century Link password ***** ***** What do I do with it?
Electronics Technician: Richard, Customer Service replied 8 months ago

Enter it in on the Roku as it is asking you for the password

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
I put the numbers/letters on my television screen... but can't make the H a capital letter... will it matter?
Electronics Technician: Richard, Customer Service replied 8 months ago

yes it will, use the up arrow to make it a capital

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
did that. it says I am unable to connect to Century Link 4319 I will try the steps they suggest. Unplugging etc.
Electronics Technician: Richard, Customer Service replied 8 months ago

thank you

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
unplugged. checked I typed info in right. same results. unable to connect to Wi-Fi. when I am in Wi-Fi properties should I be hitting install or ????
Electronics Technician: Richard, Customer Service replied 8 months ago

You are doing this on the Roku... to connect it to your wifi network

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
I plugged in the password ***** my ROKU... what do you mean? I am confused
Electronics Technician: Richard, Customer Service replied 8 months ago

What is now confusing you?

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
you said, "You are doing this on the Roku... to connect it to your wifi network." I did that - on Roku. It says I cannot connect. I am wondering if a step was missed. should I ON MY COMPUTER under wifi properties be installing or configuring or ????
Customer reply replied 8 months ago
PLUS! I get everything on my ROKU except Netflix. Everything else is working. And I can get Netflix on my computer, but not my television.
Electronics Technician: Richard, Customer Service replied 8 months ago

The computer is now not involved, as you are connecting the Roku on your network.

When it asks for the password ***** your wifi network, enter it in.

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
I did it again. it says I am unable to connect. for more help I am to contact Roku.com/support. is that you?
Electronics Technician: Richard, Customer Service replied 8 months ago

On the back of the centurylink router is a reset button, hold it in for 5 seconds then release.

Wait 5 minutes, power off the roku, power it on and then try to connect please

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
doing that now
Electronics Technician: Richard, Customer Service replied 8 months ago

thanks

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
I waited longer than 5 minutes. Same results. unable to connect to wireless network. I checked that I filled everything in right. Now what?
Electronics Technician: Richard, Customer Service replied 8 months ago

It is the wrong password, you need to locate your wireless password.

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
The one on the back of the router is wrong? I checked and double-checked that I typed it in correctly. How do I find the right one?
Electronics Technician: Richard, Customer Service replied 8 months ago

If it is not accepting it then yes it is wrong, you need to get it via your computer on the instructions I gave you

Ask Your Own Recorders and Players Question
Customer reply replied 8 months ago
your directions include hitting a Security tab that did not appear upon multiple tries... which is why we went the other route.
Electronics Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,641
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Harry Your Own Question
Harry
Harry
Harry, Customer Service
Category: Recorders and Players
Satisfied Customers: 2,641
2,641 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

774 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
Roku appears on the screen but I can't get my device to move
Roku appears on the screen but I can't get my device to move over to Netflix or amazon prime … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Try to display Netflix but get a message displayed saying,
Try to display Netflix but get a message displayed saying, "Your Roku is unable to complete the requested action. Please try again later." … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a Roku device in order to watch Netflix. It worked
I have a Roku device in order to watch Netflix. It worked when I first got it, about 10 months ago. However, now, when I turn it on, it won't connect. I get the Roku Home screen, with my options (Netf… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I'm trying to connect my Roku device to my TV. A little
I'm trying to connect my Roku device to my TV. A little background info: The TV is out of range of my wireless modem. I have Comcast at the TV, along with the Comcast receiver and cable. I installed N… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Roku and trying to get Netflix it won't allow just
I have a Roku and trying to get Netflix it won't allow just spoke to Netflix tech Indian. She said everything is set up on their end. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Traveling with the roku express+. It will not connect to the
traveling with the roku express+. It will not connect to the wi fi in this location. Signal is good on my phone and this computer. HDMI hook up to television is good. Wireless service is Broadband, I … read more
Harry
Harry
Customer Service
2,641 satisfied customers
It says we have no connection and to set up an Internet
It says we have no connection and to set up an Internet connection. It had been working fine for months, and then stopped. We went to Wireless, but it says it can find no networks. What do we do? … read more
Harry
Harry
Customer Service
2,641 satisfied customers
I have a Roku device that we use to watch Netflix and other
HI: I have a Roku device that we use to watch Netflix and other programs through our TV. At times it seems our Wi-Fi strength goes in and out. Often, we can hear the program but the screen is lavender… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
By using my ROKU device, I access NETFIX and other media.
By using my ROKU device, I access NETFIX and other media. Recenty there was an ad that said ROKU had a free account which was streaming videos so I clicked on the accept and consequently can no longer… read more
Harry
Harry
Customer Service
2,641 satisfied customers
I just installed a new Roku and completed the installation.
I just installed a new Roku and completed the installation. I can get netflix on my computer but won't let me on TV. It just keeps supplying a new code and I repeat every thing and it sends me back to… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor\u0027s Degree
339 satisfied customers
CenturyLink is my internet provider. Our modem went bad they
CenturyLink is my internet provider. Our modem went bad they came and put a new modem in. Now we cannot connect the Roku Express boxes to the internet. We have a smart TV in the family room and it wor… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Turned on tv to stream w/ roku====subscribe to netflix and
turned on tv to stream w/ roku====subscribe to netflix and acorn===can not get either -----first time this has happened in several years … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My son set up my netflix account on my Roku player but now
my son set up my netflix account on my Roku player but now im having trouble retrieving data… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
using my roku for 2 weeks now. netflix is working fine. Now
using my roku for 2 weeks now. netflix is working fine. Now my netflix channel is not responding .Other channels are OK.Please help… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Roku and applications thru Roku all working fine up to this
Roku and applications thru Roku all working fine up to this morning. Got message this morning that Pandora would not connect, checked my wireless connection. Wireless working fine for my computer. Rok… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I am having a problem with my roku 2 xs and netflix. I have
I am having a problem with my roku 2 xs and netflix. I have a netflix account for streaming video and have linked the roku with my account. When I try to open netflix on the roku, I get the netflix sc… read more
Sijad H.
Sijad H.
Aviatio Electricians Mate
Associate Degree
43 satisfied customers
Unplugging the roku, waiting 10 seconds does not correct.
Unplugging the roku, waiting 10 seconds does not correct. Still get message,"Roku is unable to complete requested action..." What next?… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
Samsung BD-C5500C blu ray player stopped streaming video from
Samsung BD-C5500C blu ray player stopped streaming video from netflix and other sources. I've verifed the wireless signal is connected and strong, and fast. It worked at one point but recently just st… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x